Ntbackup Cannot Restore from Backup Sets That Are Located on a Second Tape in a Continuation Sequence

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This article was previously published under Q277701

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SYMPTOMS

If you try to restore a backup that is located on multiple tapes, the restoration may not work. Ntbackup.exe may request tape 1, eject tape 1, and then request tape 1 again. You may then receive the following error message:

Error: An inconsistency was encountered on the requested media.

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CAUSE

When the tapes were changed, an incorrect value was returned. This causes Ntbackup to incorrectly identify the tape it requested.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time    Version         Size     File name
   ---------------------------------------------------------
   10/24/2000  06:20p  5.0.2195.2552 1,162,512  Ntbackup.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

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MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 (http://support.microsoft.com/kb/249149/EN-US/ ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

NOTE: Another hotfix version of NTbackup.exe for Windows 2000 is available. See the following Knowledge Base Article for more information on this hotfix:

267574 (http://support.microsoft.com/kb/267574/ ) Scheduled Backups Fail on Standalone Tape Drives After Changing Media

NTbackup.exe contained in Q267574_W2K_SP2_x86_en.EXE (hotfix referenced in Q267574) is dated 8/5/2000 11:44 AM. File size is 1,162,000 bytes.

It is recommended that the newest hotfix be used in either situation where the NTbackup.exe hotfix is needed.

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