Article ID: 2777663 - View products that this article applies to.
Consider the following scenario:
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This issue occurs due to a possible incompatibility between the print device firmware and the V4 Class Driver command set.
For systems running Windows 8 (x86 or x64), the vendor provided version-3 compatible print driver should be used for the device. Check Windows Update and the device manufacturer for a v3 driver.
For systems running Windows RT (ARM), support is limited to version-4 drivers provided by Microsoft. In this case you will need to check with the hardware vendor to see if a firmware update is available to correct the issue or use a print device that is capable of using a Version-4 Class printer driver.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 2777663 - Last Review: October 30, 2012 - Revision: 4.0
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