AVIcode or APM Advisor Report does not display correctly

Article ID: 2777793 - View products that this article applies to.
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Symptoms

Consider the following scenarios: 

Scenario 1:
  • You Install System Center Operations Manager 2007 R2 with Avicode 5.7.
  • You enable the IIS Dynamic Content Compressions feature on SEViewerDW
Scenario 2:
  • You install System Center 2012 Operations Manager with Application Performance Monitor (APM).
  • You have an IIS Application Request Routing (ARR) server between the Application Advisor console and System Center 2012 Operations Manager Reporting component.
  • The Application Advisor console in System Center 2012 Operations Manager is accessed through the IIS ARR server.
  • You enable IIS Dynamic Content Compressions feature on IIS ARR server.

In above scenarios, your Application Advisor reports display incorrectly with bad encoding.

Cause

This issue occurs because the Application Advisor console does not support handling GZIP encoded content which is generated from Reporting Services. This behavior is by design.

Resolution

To resolve this issue, disable the IIS Dynamic Content Compressions feature (GZip encoding).

More information

Enable HTTP Compression of Dynamic Content (IIS 7): http://technet.microsoft.com/en-us/library/cc753681(v=ws.10).aspx

Application Request Routing: http://www.iis.net/downloads/microsoft/application-request-routing

doDynamicCompression: http://msdn.microsoft.com/en-us/library/ms690559(v=vs.90).aspx
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2777793 - Last Review: November 19, 2012 - Revision: 1.0
Applies to
  • AVIcode, Inc.
  • Microsoft System Center Operations Manager 2007 R2
Keywords: 
KB2777793

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