Adding a large application package via the Management Server console on App-V v5 fails with "Timeout expired"

Article ID: 2778019 - View products that this article applies to.
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Symptoms

In Microsoft Application Virtualization (App-V) v5, adding a large application package (e.g., Visual Studio 2010) using the Management Server console fails with the following error:

There were problems interacting with the database on the server. The error was: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.

Cause

This issue occurs because the package import operation exceeded the database timeout period.

Resolution

To resolve this issue, increase the DatabaseCommandTimeout value by performing the following steps:

1. Navigate to the following directory:

%systemdrive%\Program Files\Microsoft Application Virtualization Server\ManagementService
2. Open the Web.config file using Notepad and increase the following value:

<add key="DatabaseCommandTimeout" value="30"/> <!-- in second, 30 is system default value -->
3. Attempt to add the package again using the Management Server. If the import operation fails, continue to increase the DatabaseCommandTimeout value until the operation succeeds.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2778019 - Last Review: November 1, 2012 - Revision: 1.0
Applies to
  • Microsoft Application Virtualization 5.0 for Terminal Services
  • Microsoft Application Virtualization 5.0 for Windows Desktops
  • Microsoft Application Virtualization Hosting 5.0 for Windows Desktops
Keywords: 
KB2778019

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