SDP [65477ddd-bcf1-46bb-bcd7-f412f7b80db8] Description of the Lync Server 2010\2013 Voice component diagnostics package

Article translations Article translations
Article ID: 2778241 - View products that this article applies to.
Expand all | Collapse all

Summary

The Microsoft Lync Server 2010\2013 Voice component diagnostics package for Windows Server 2008 R2 collects a comprehensive set of information for troubleshooting Lync Server 2010\2013 issues.

More information

This article describes information that may be collected from a computer that is running Microsoft Office Communications Server 2007 R2, Microsoft Lync Server 2010, or Microsoft Lync Server 2013. The following information may be collected by the Lync Server 2010\2013 Voice component diagnostics package.

Note Output file names are prefixed by using the name of the item for which their output was generated. In ouput file names, the placeholder <prefix> represents the name of the item for which output is generated.

Information collected
Lync Server event logs

Collapse this tableExpand this table
DescriptionFile name
Event log – Application – text, .csv, and .evt/.evtx formats <prefix>_evt_Application.*
Event log – System – text, .csv, and .evt/.evtx formats<prefix>_evt_System.*
Event log – Lync Server – text, .csv, and .evt/evtx formats<prefix>_evt_LyncServer.*
Lync Server topology
Collapse this tableExpand this table
DescriptionFile name
Get-CsTopology -AsXML cmdlet output <prefix>_lync_topology.xml
Information about the operating system and whether the destination computer is a virtual machine
Collapse this tableExpand this table
DescriptionFile name
Reports virtualization status of target VM<prefix>_Virtualization.htm
Reports virtualization status of target VM<prefix>_Virtualization.txt
Networking information
Collapse this tableExpand this table
DescriptionFile name
Basic IP networking configuration information, such as TCP/IP registry key,
ipconfig, arp, netstat, nbtstat, and netsh output
<prefix>_TcpIp-Info.txt
Output from the netdiag.exe utility<prefix>_netdiag.txt
Firewall information from netsh firewall<prefix>_FirewallConfig.txt
Netsh information for IPv4<prefix>_TCPIP-Netsh-IPv4.txt
Netsh information for IPv6<prefix>_TCPIP-Netsh-IPv6.txt
Netsh information for TCP global and chimney<prefix>_TCPIP-Netsh-TCP.txt
Lync Server voice configuration
Collapse this tableExpand this table
DescriptionFile name
Get-CsDialPlan<prefix>_yyyyMMdd_hhmm_Lync-vc.log
Get-CsVoiceRoute<prefix>_yyyyMMdd_hhmm_Lync-vc.log
Get-CsVoicePolicy<prefix>_yyyyMMdd_hhmm_Lync-vc.log
Get-CsTrunkConfiguration<prefix>_yyyyMMdd_hhmm_Lync-vc.log
Get-CsDialInConferencingAccessNumber<prefix>_yyyyMMdd_hhmm_Lync-vc.log
Lync Server user information
Collapse this tableExpand this table
DescriptionFile name
Get-CsUser -Identity{prefix}_lync_userinfo.log
Lync Server service
Collapse this tableExpand this table
DescriptionFile name
Get-CsService{prefix}_lync_service.log
Lync Server tracing file
Collapse this tableExpand this table
DescriptionFile name
Tracing files{prefix}_{tracing filename}_.etl

ync Server DHCPUtil output
Collapse this tableExpand this table
DescriptionFile name
DHCPUtil -EmulateClient<prefix>_DHCPUtil_EmulateClient.txt
Other
Collapse this tableExpand this table
DescriptionFile name
Installed updates and hotfixes<prefix>_Hotfixes.*
System information<prefix>_sym_*.*
Server Role information<prefix>_ServerManagerCmdQuery.*
Copy of ServerManager.log from Windows\Logs folder<prefix>_ServerManager.log
Process and threads information through pstat.exe<prefix>_PSTAT.txt
Storage/disk information
Collapse this tableExpand this table
DescriptionFile name
Fibre Channel information through FCInfo.exe utility<prefix>_FCInfo.txt
Volume Shadow Copy Service (VSS) information<prefix>_VSSAdmin.txt
Active Directory and policy information
Collapse this tableExpand this table
DescriptionFile name
Resultant Set of Policy (RSoP) information through gpresult.exe<prefix>_GPResult.*
Security templates that are currently cached on the system<prefix>_AppliedSecTempl.txt
Functional Level and Group Membership information<prefix>_DSMisc.txt
Checks that are performed by the Lync Server Core Component Pakcage
Collapse this tableExpand this table
NameDescription
Check whether there is a newer CU.Should check whether the latest CU is applied. The ideal kind of rule is the one that identifies a specific issue and can state definitely that a specific CU fixes the issue.
2493736 Updates for Lync Server 2010
Check weak RSA key certificates.To reduce the risk of unauthorized exposure of sensitive information, Microsoft has released a nonsecurity update (KB 2661254) for all supported versions of Microsoft Windows. This update will block cryptographic keys that are less than 1024 bits long. This update does not apply to Windows 8 Release Preview or Windows Server 2012 Release Candidate because these operating systems already include the functionality to block the use of weakRSA keys that are less than 1024 bits long. For more information, go to the following Microsoft website:
Microsoft Security Advisory (2661254)
External users can logon without entering credentialsExternal users can connect via the Edge Serve without entering credentials (username/password) when the external Edge Server certificate was a wildcard certificate. Or on the internal Edge Server interface customer was using a certificate with SAN.

Wildcard Certificate Support
Lync MediaBypass may be misconfiguredThe EncryptionLevel feature for Client Media Configuration is set to RequireEncryption but for media bypass to work in a voice environment with non-TLS GWs/PBX/SIP-Trunks this flag needs to be set to SupportEncryption. When set to RequireEncryption the media bypass fails and the media traffic will flow via Mediation Server IP.

2761579 Lync Server 2010 Media Bypass fails when CsMedia Encryption Level flag is set to RequireEncryption
Lync Certificate may expire in 21 days or lessExpired or soon to expire certificates in 21 Days will be detected
Lync Certificate may expire in 7 days or lessExpired or soon to expire certificates in 7 Days will be detected
Windows Server is missing KB975954 to prevent possible deadlocks in LyncAll the network interface IP addresses for the Mediation server are from the same subnets or there is only 1 NIC. Make sure that the server has two network interfaces that are configured with IP addresses from different subnets. See the following KB article for more information.
2758662 Lync Server 2010 Mediation Server single network adapter issues
Edge server network interfaces are not properly configuredAll the network interface IP addresses for the edge server are from the same subnets or there is only 1 NIC. Make sure that the server has two network interfaces that are configured with IP addresses from different subnets. See the following KB article for more information.

2757916 Lync Server 2010 edge server network configuration issue
Lync Windows Store App cannot sign-in to Lync Server 2010 pool with CU7 or to Lync Server 2013 poolLync Windows Store App (aka Lync MX) cannot sign-in to Lync Server 2010 pool with CU7 (October 2012 Updates) or to Lync Server 2013 pool as internal user.

Same issue can be seen as an external user as well if the certificate assigned to Lync Access Edge service has been enrolled without a CDP which points to a HTTP location

Properties

Article ID: 2778241 - Last Review: January 22, 2013 - Revision: 1.2
Applies to
  • Microsoft Lync Server 2013
  • Microsoft Lync Server 2010 Standard Edition
  • Microsoft Lync Server 2010 Enterprise Edition
  • Microsoft Office Communications Server 2007 R2 Standard Edition
  • Microsoft Office Communications Server 2007 R2 Enterprise Edition
Keywords: 
kbsurveynew KB2778241

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com