Article ID: 2779064 - View products that this article applies to.
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Symptoms

On a computer that is running Windows 7, you receive the following error message:
Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding
When this issue occurs, you cannot connect to Internet.

Resolution

To troubleshoot this problem, try one or more of the following methods.

Method 1: Restart the router

Remove the power cord from the router. After all lights on the router have gone out, wait at least 10 seconds, and then reconnect the power cord to the router.

Method 2: Configure the TCP/IP settings

Configure the TCP/IP settings. To do this, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Click View network status and tasks under Networking and Internet.
  3. Click Change adapter settings.
  4. Right-click Local Area Connection, and then click Properties.
  5. Select Internet Protocol Version 6 (TCP/IPv6), and then click Properties.
  6. Select Obtain an IPv6 address automatically, select Obtain DNS servers address automatically, and then click OK.
  7. Select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.
  8. Select Obtain an IP address automatically, select Obtain DNS servers address automatically, and then click OK.

Method 3: Use the Ipconfig command-line tool

Use the Ipconfig command-line tool. To do this, follow these steps:
  1. Click Start, type command prompt in the Search Programs and files box, right-click Command Prompt, and then click Run as administrator.
  2. At the command prompt, type the following commands. Press Enter after each command.
    ipconfig /flushdns

    ipconfig /registerdns

    ipconfig /release

    ipconfig /renew
For more information about the Ipconfig commands and what they do, go to the following Microsoft Technet website:
General information about the Ipconfig commands

Properties

Article ID: 2779064 - Last Review: November 14, 2012 - Revision: 1.0
Applies to
  • Windows 7 Professional
  • Windows 7 Home Premium
  • Windows 7 Home Basic
  • Windows 7 Ultimate
  • Windows 7 Starter
Keywords: 
kbprb kbsurveynew kbexpertisebeginner KB2779064

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