Inline images may display as a Red X in Outlook

Article ID: 2779191 - View products that this article applies to.
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Symptoms

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756How to back up and restore the registry in Windows


In Microsoft Outlook, inline images within an e-mail message may display as a Red X rather than the intended image.


Cause

The cause varies depending on the Outlook version.

Microsoft Outlook 2007 and 2010:

The behavior occurs if the image is not embedded in the message, and the following registry value is set:

HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Options\Mail
DWORD: Send Pictures With Document
Value: 0

Microsoft Outlook 2013:

The behavior occurs if the image is not embedded in the message, and the following registry value is NOT set, or is absent:

HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Options\Mail
DWORD: Send Pictures With Document
Value: 1


Resolution

The steps to address the behavior vary depending on the Microsoft Outlook version.

Microsoft Outlook 2007 and 2010:

Remove the Send Pictures With Document registry value, or change the value of Send Pictures With Document to 1.

Microsoft Outlook 2013:

Add Send Pictures With Document with a value of 1, or change the existing Send Pictures With Document value to 1.


More information

In Microsoft Outlook 2007 and 2010, the default value in the absence of Send Pictures With Document is 1, and non-embedded inline images will display as intended.

In Microsoft Outlook 2013, the default value in the absence of Send Pictures With Document is 0, and non-embedded inline images may display the Red X.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2779191 - Last Review: May 20, 2013 - Revision: 5.0
Applies to
  • Microsoft Office Outlook 2007
  • Microsoft Outlook 2010
  • Microsoft Outlook 2013
Keywords: 
KB2779191

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