Creating a system image on Windows 8 may fail if the CD/DVD is not formatted

Article ID: 2779795 - View products that this article applies to.
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Symptoms

Consider the following scenario:

  • You have a Windows 8 system with a FAT volume present (for example a UEFI system with ESP partition in FAT 32 format, or a FAT 32 formatted USB drive plugged in.)
  • From the Control Panel, you select "Windows 7 File Recovery."
  • You click on "Create a system image" and select "On one or more DVDs."
  • Then you select "Start backup."

After the "Start backup" process starts, the following error message will appear:

"The backup failed. The drive cannot find the sector requested. (0x8007001b)."



Cause

A change in Windows 8 kernel causes the mounting of raw DVD volumes to fail with a different error code than Windows 7. The new error code is not recognized by "Windows 7 File Recovery", resulting in failure in the backup process.

Resolution

The following Windows 8 cumulative update has been released to address this issue:

http://support.microsoft.com/kb/2779768

More information

You may work around this issue by formatting the DVD manually first:
  1. Right-click the DVD drive in File Explorer.
  2. Select "Format" and accept the default values.


Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2779795 - Last Review: December 20, 2012 - Revision: 4.0
Applies to
  • Windows 8
  • Windows 8 Enterprise
  • Windows 8 Pro
Keywords: 
KB2779795

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