Article ID: 2779795 - View products that this article applies to.
Consider the following scenario:
After the "Start backup" process starts, the following error message will appear:
"The backup failed. The drive cannot find the sector requested. (0x8007001b)."
A change in Windows 8 kernel causes the mounting of raw DVD volumes to fail with a different error code than Windows 7. The new error code is not recognized by "Windows 7 File Recovery", resulting in failure in the backup process.
The following Windows 8 cumulative update has been released to address this issue:
You may work around this issue by formatting the DVD manually first:
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 2779795 - Last Review: December 20, 2012 - Revision: 4.0