Article ID: 2780338 - View products that this article applies to.
In some scenarios you need to download and create Windows 8 installation media on a DVD or a USB drive to repair a Windows 8 PC. You are unable to burn the Windows 8 installation media from a Windows XP PC.
Windows XP does not natively support the burning of an ISO file to a DVD or to a USB drive, and you will need to purchase backup media.
Important: If the issue is that you need to repair Windows 8, you should first attempt to repair Windows 8 by using the restore, refresh or reset functionality in Windows 8. Here's what restoring, refreshing or resetting will do:
(http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc)to restore, refresh, or reset your PC.
If you're unable to restore, refresh, or reset your PC, follow one of these methods to obtain backup media or burn the Windows 8 ISO file to a DVD or USB Drive:
Method 1: Obtain backup media:
Method 2: Burn the Windows 8 ISO file to DVD or USB drive using an alternative PC
If you have access to a Windows Vista, or Windows 7 PC, you can download and burn the Windows 8 ISO file to a DVD or USB drive to create the Windows 8 Installation Media; and then use that installation media to install or repair Windows 8.
To do this, go to the Windows 8 download
(http://windows.microsoft.com/en-US/windows-8/upgrade-product-key-only)page PC, make sure you're connected to the internet and double-click that link to download and start setup; select Install Windows 8 and then follow the instructions to burn to the DVD or USB drive.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 2780338 - Last Review: January 24, 2013 - Revision: 1.1