Windows logo key is displayed incorrectly on the on-screen keyboard of a Windows 7-based or Windows Server 2008 R2-based tablet computer

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Article ID: 2780410 - View products that this article applies to.
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Symptoms

Assume that you log on to a Windows 7-based or Windows Server 2008 R2-based tablet computer. You press Windows logo key+L on the on-screen keyboard to lock the computer. In this situation, the Windows logo key on the software keyboard is displayed in reverse mode on the logon screen.

Cause

This issue occurs because of an error that occurs in the on-screen keyboard component.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 1.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTime
Auxbase.xmlNot applicable1,43410-Jun-200921:28
Auxpad.xmlNot applicable21210-Jun-200921:28
Base.xmlNot applicable3,15010-Jun-200921:28
Basealtgr_rtl.xmlNot applicable24710-Jun-200921:28
Base_altgr.xmlNot applicable3,16110-Jun-200921:28
Base_ca.xmlNot applicable3,16610-Jun-200921:28
Base_heb.xmlNot applicable73810-Jun-200921:28
Base_jpn.xmlNot applicable80410-Jun-200921:28
Base_kor.xmlNot applicable48810-Jun-200921:28
Base_rtl.xmlNot applicable61710-Jun-200921:28
Ea-sym.xmlNot applicable74910-Jun-200921:28
Ea.xmlNot applicable38410-Jun-200921:28
Ja-jp-sym.xmlNot applicable74910-Jun-200921:28
Ja-jp.xmlNot applicable16,61610-Jun-200921:28
Keypad.xmlNot applicable72710-Jun-200921:28
Keypadbase.xmlNot applicable1,11810-Jun-200921:28
Ko-kr.xmlNot applicable15,09710-Jun-200921:28
Kor-kor.xmlNot applicable39210-Jun-200921:28
Main.xmlNot applicable38,48510-Jun-200921:28
Numbase.xmlNot applicable1,21810-Jun-200921:28
Numbers.xmlNot applicable20910-Jun-200921:28
Oskmenu.xmlNot applicable21510-Jun-200921:28
Oskmenubase.xmlNot applicable47110-Jun-200921:28
Osknumpad.xmlNot applicable21910-Jun-200921:28
Osknumpadbase.xmlNot applicable1,43710-Jun-200921:28
Oskpred.xmlNot applicable21510-Jun-200921:28
Oskpredbase.xmlNot applicable92410-Jun-200921:28
Symbase.xmlNot applicable2,76410-Jun-200921:28
Symbols.xmlNot applicable59110-Jun-200921:28
Tabskb.dll6.1.7601.17991399,36005-Nov-201221:40
Web.xmlNot applicable20710-Jun-200921:28
Webbase.xmlNot applicable1,16610-Jun-200921:28
Zh-changjei.xmlNot applicable9,80310-Jun-200921:28
Zh-dayi.xmlNot applicable11,06710-Jun-200921:28
Zh-phonetic.xmlNot applicable10,94710-Jun-200921:28
Auxbase.xmlNot applicable1,43410-Jun-200921:28
Auxpad.xmlNot applicable21210-Jun-200921:28
Base.xmlNot applicable3,15010-Jun-200921:28
Basealtgr_rtl.xmlNot applicable24710-Jun-200921:28
Base_altgr.xmlNot applicable3,16110-Jun-200921:28
Base_ca.xmlNot applicable3,16610-Jun-200921:28
Base_heb.xmlNot applicable73810-Jun-200921:28
Base_jpn.xmlNot applicable80410-Jun-200921:28
Base_kor.xmlNot applicable48810-Jun-200921:28
Base_rtl.xmlNot applicable61710-Jun-200921:28
Ea-sym.xmlNot applicable74910-Jun-200921:28
Ea.xmlNot applicable38410-Jun-200921:28
Ja-jp-sym.xmlNot applicable74910-Jun-200921:28
Ja-jp.xmlNot applicable16,61610-Jun-200921:28
Keypad.xmlNot applicable72710-Jun-200921:28
Keypadbase.xmlNot applicable1,11810-Jun-200921:28
Ko-kr.xmlNot applicable15,09710-Jun-200921:28
Kor-kor.xmlNot applicable39210-Jun-200921:28
Main.xmlNot applicable38,48510-Jun-200921:28
Numbase.xmlNot applicable1,21810-Jun-200921:28
Numbers.xmlNot applicable20910-Jun-200921:28
Oskmenu.xmlNot applicable21510-Jun-200921:28
Oskmenubase.xmlNot applicable47110-Jun-200921:28
Osknumpad.xmlNot applicable21910-Jun-200921:28
Osknumpadbase.xmlNot applicable1,43710-Jun-200921:28
Oskpred.xmlNot applicable21510-Jun-200921:28
Oskpredbase.xmlNot applicable92410-Jun-200921:28
Symbase.xmlNot applicable2,76410-Jun-200921:28
Symbols.xmlNot applicable59110-Jun-200921:28
Tabskb.dll6.1.7601.22153399,36005-Nov-201215:31
Web.xmlNot applicable20710-Jun-200921:28
Webbase.xmlNot applicable1,16610-Jun-200921:28
Zh-changjei.xmlNot applicable9,80310-Jun-200921:28
Zh-dayi.xmlNot applicable11,06710-Jun-200921:28
Zh-phonetic.xmlNot applicable10,94710-Jun-200921:28
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For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this imageExpand this image
assets folding start collapsed
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Auxbase.xmlNot applicable1,43410-Jun-200920:46
Auxpad.xmlNot applicable21210-Jun-200920:46
Base.xmlNot applicable3,15010-Jun-200920:46
Basealtgr_rtl.xmlNot applicable24710-Jun-200920:46
Base_altgr.xmlNot applicable3,16110-Jun-200920:46
Base_ca.xmlNot applicable3,16610-Jun-200920:46
Base_heb.xmlNot applicable73810-Jun-200920:46
Base_jpn.xmlNot applicable80410-Jun-200920:46
Base_kor.xmlNot applicable48810-Jun-200920:46
Base_rtl.xmlNot applicable61710-Jun-200920:46
Ea-sym.xmlNot applicable74910-Jun-200920:46
Ea.xmlNot applicable38410-Jun-200920:46
Ja-jp-sym.xmlNot applicable74910-Jun-200920:46
Ja-jp.xmlNot applicable16,61610-Jun-200920:46
Keypad.xmlNot applicable72710-Jun-200920:46
Keypadbase.xmlNot applicable1,11810-Jun-200920:46
Ko-kr.xmlNot applicable15,09710-Jun-200920:46
Kor-kor.xmlNot applicable39210-Jun-200920:46
Main.xmlNot applicable38,48510-Jun-200920:46
Numbase.xmlNot applicable1,21810-Jun-200920:46
Numbers.xmlNot applicable20910-Jun-200920:46
Oskmenu.xmlNot applicable21510-Jun-200920:46
Oskmenubase.xmlNot applicable47110-Jun-200920:46
Osknumpad.xmlNot applicable21910-Jun-200920:46
Osknumpadbase.xmlNot applicable1,43710-Jun-200920:46
Oskpred.xmlNot applicable21510-Jun-200920:46
Oskpredbase.xmlNot applicable92410-Jun-200920:46
Symbase.xmlNot applicable2,76410-Jun-200920:46
Symbols.xmlNot applicable59110-Jun-200920:46
Tabskb.dll6.1.7601.17991448,51205-Nov-201221:42
Web.xmlNot applicable20710-Jun-200920:46
Webbase.xmlNot applicable1,16610-Jun-200920:46
Zh-changjei.xmlNot applicable9,80310-Jun-200920:46
Zh-dayi.xmlNot applicable11,06710-Jun-200920:46
Zh-phonetic.xmlNot applicable10,94710-Jun-200920:46
Auxbase.xmlNot applicable1,43410-Jun-200920:46
Auxpad.xmlNot applicable21210-Jun-200920:46
Base.xmlNot applicable3,15010-Jun-200920:46
Basealtgr_rtl.xmlNot applicable24710-Jun-200920:46
Base_altgr.xmlNot applicable3,16110-Jun-200920:46
Base_ca.xmlNot applicable3,16610-Jun-200920:46
Base_heb.xmlNot applicable73810-Jun-200920:46
Base_jpn.xmlNot applicable80410-Jun-200920:46
Base_kor.xmlNot applicable48810-Jun-200920:46
Base_rtl.xmlNot applicable61710-Jun-200920:46
Ea-sym.xmlNot applicable74910-Jun-200920:46
Ea.xmlNot applicable38410-Jun-200920:46
Ja-jp-sym.xmlNot applicable74910-Jun-200920:46
Ja-jp.xmlNot applicable16,61610-Jun-200920:46
Keypad.xmlNot applicable72710-Jun-200920:46
Keypadbase.xmlNot applicable1,11810-Jun-200920:46
Ko-kr.xmlNot applicable15,09710-Jun-200920:46
Kor-kor.xmlNot applicable39210-Jun-200920:46
Main.xmlNot applicable38,48510-Jun-200920:46
Numbase.xmlNot applicable1,21810-Jun-200920:46
Numbers.xmlNot applicable20910-Jun-200920:46
Oskmenu.xmlNot applicable21510-Jun-200920:46
Oskmenubase.xmlNot applicable47110-Jun-200920:46
Osknumpad.xmlNot applicable21910-Jun-200920:46
Osknumpadbase.xmlNot applicable1,43710-Jun-200920:46
Oskpred.xmlNot applicable21510-Jun-200920:46
Oskpredbase.xmlNot applicable92410-Jun-200920:46
Symbase.xmlNot applicable2,76410-Jun-200920:46
Symbols.xmlNot applicable59110-Jun-200920:46
Tabskb.dll6.1.7601.22153448,51205-Nov-201217:27
Web.xmlNot applicable20710-Jun-200920:46
Webbase.xmlNot applicable1,16610-Jun-200920:46
Zh-changjei.xmlNot applicable9,80310-Jun-200920:46
Zh-dayi.xmlNot applicable11,06710-Jun-200920:46
Zh-phonetic.xmlNot applicable10,94710-Jun-200920:46
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assets folding end collapsed
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this imageExpand this image
assets folding start collapsed
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Auxbase.xmlNot applicable1,43410-Jun-200920:51
Auxpad.xmlNot applicable21210-Jun-200920:51
Base.xmlNot applicable3,15010-Jun-200920:51
Basealtgr_rtl.xmlNot applicable24710-Jun-200920:51
Base_altgr.xmlNot applicable3,16110-Jun-200920:51
Base_ca.xmlNot applicable3,16610-Jun-200920:51
Base_heb.xmlNot applicable73810-Jun-200920:51
Base_jpn.xmlNot applicable80410-Jun-200920:51
Base_kor.xmlNot applicable48810-Jun-200920:51
Base_rtl.xmlNot applicable61710-Jun-200920:51
Ea-sym.xmlNot applicable74910-Jun-200920:51
Ea.xmlNot applicable38410-Jun-200920:51
Ja-jp-sym.xmlNot applicable74910-Jun-200920:51
Ja-jp.xmlNot applicable16,61610-Jun-200920:51
Keypad.xmlNot applicable72710-Jun-200920:51
Keypadbase.xmlNot applicable1,11810-Jun-200920:51
Ko-kr.xmlNot applicable15,09710-Jun-200920:51
Kor-kor.xmlNot applicable39210-Jun-200920:51
Main.xmlNot applicable38,48510-Jun-200920:51
Numbase.xmlNot applicable1,21810-Jun-200920:51
Numbers.xmlNot applicable20910-Jun-200920:51
Oskmenu.xmlNot applicable21510-Jun-200920:51
Oskmenubase.xmlNot applicable47110-Jun-200920:51
Osknumpad.xmlNot applicable21910-Jun-200920:51
Osknumpadbase.xmlNot applicable1,43710-Jun-200920:51
Oskpred.xmlNot applicable21510-Jun-200920:51
Oskpredbase.xmlNot applicable92410-Jun-200920:51
Symbase.xmlNot applicable2,76410-Jun-200920:51
Symbols.xmlNot applicable59110-Jun-200920:51
Tabskb.dll6.1.7601.17991643,07206-Nov-201201:06
Web.xmlNot applicable20710-Jun-200920:51
Webbase.xmlNot applicable1,16610-Jun-200920:51
Zh-changjei.xmlNot applicable9,80310-Jun-200920:51
Zh-dayi.xmlNot applicable11,06710-Jun-200920:51
Zh-phonetic.xmlNot applicable10,94710-Jun-200920:51
Auxbase.xmlNot applicable1,43410-Jun-200920:51
Auxpad.xmlNot applicable21210-Jun-200920:51
Base.xmlNot applicable3,15010-Jun-200920:51
Basealtgr_rtl.xmlNot applicable24710-Jun-200920:51
Base_altgr.xmlNot applicable3,16110-Jun-200920:51
Base_ca.xmlNot applicable3,16610-Jun-200920:51
Base_heb.xmlNot applicable73810-Jun-200920:51
Base_jpn.xmlNot applicable80410-Jun-200920:51
Base_kor.xmlNot applicable48810-Jun-200920:51
Base_rtl.xmlNot applicable61710-Jun-200920:51
Ea-sym.xmlNot applicable74910-Jun-200920:51
Ea.xmlNot applicable38410-Jun-200920:51
Ja-jp-sym.xmlNot applicable74910-Jun-200920:51
Ja-jp.xmlNot applicable16,61610-Jun-200920:51
Keypad.xmlNot applicable72710-Jun-200920:51
Keypadbase.xmlNot applicable1,11810-Jun-200920:51
Ko-kr.xmlNot applicable15,09710-Jun-200920:51
Kor-kor.xmlNot applicable39210-Jun-200920:51
Main.xmlNot applicable38,48510-Jun-200920:51
Numbase.xmlNot applicable1,21810-Jun-200920:51
Numbers.xmlNot applicable20910-Jun-200920:51
Oskmenu.xmlNot applicable21510-Jun-200920:51
Oskmenubase.xmlNot applicable47110-Jun-200920:51
Osknumpad.xmlNot applicable21910-Jun-200920:51
Osknumpadbase.xmlNot applicable1,43710-Jun-200920:51
Oskpred.xmlNot applicable21510-Jun-200920:51
Oskpredbase.xmlNot applicable92410-Jun-200920:51
Symbase.xmlNot applicable2,76410-Jun-200920:51
Symbols.xmlNot applicable59110-Jun-200920:51
Tabskb.dll6.1.7601.22153643,07205-Nov-201215:27
Web.xmlNot applicable20710-Jun-200920:51
Webbase.xmlNot applicable1,16610-Jun-200920:51
Zh-changjei.xmlNot applicable9,80310-Jun-200920:51
Zh-dayi.xmlNot applicable11,06710-Jun-200920:51
Zh-phonetic.xmlNot applicable10,94710-Jun-200920:51
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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File nameX86_62fe1b55a6242a54d572edd25a09a9c9_31bf3856ad364e35_6.1.7601.22153_none_2d4df9639192eefa.manifest
File versionNot applicable
File size709
Date (UTC)06-Nov-2012
Time (UTC)03:38
File nameX86_7603ed1fc5dd83244f3f604a74c4f8cb_31bf3856ad364e35_6.1.7601.17991_none_8fc8a676e08ab347.manifest
File versionNot applicable
File size709
Date (UTC)06-Nov-2012
Time (UTC)03:38
File nameX86_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.17991_none_d35fa13fafe2735f.manifest
File versionNot applicable
File size60,515
Date (UTC)05-Nov-2012
Time (UTC)22:34
File nameX86_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.22153_none_d4165670c8de0955.manifest
File versionNot applicable
File size60,515
Date (UTC)05-Nov-2012
Time (UTC)19:45
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Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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assets folding start collapsed
Collapse this tableExpand this table
File nameAmd64_2770b0136df9ce04bace4f942aaeb1b4_31bf3856ad364e35_6.1.7601.22153_none_cd82d0c1e368be12.manifest
File versionNot applicable
File size713
Date (UTC)06-Nov-2012
Time (UTC)03:38
File nameAmd64_d53658036139ddc821a0bcbbfe58d281_31bf3856ad364e35_6.1.7601.17991_none_2a4d60c553b41329.manifest
File versionNot applicable
File size713
Date (UTC)06-Nov-2012
Time (UTC)03:38
File nameAmd64_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.17991_none_2f7e3cc3683fe495.manifest
File versionNot applicable
File size60,519
Date (UTC)05-Nov-2012
Time (UTC)23:01
File nameAmd64_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.22153_none_3034f1f4813b7a8b.manifest
File versionNot applicable
File size60,519
Date (UTC)05-Nov-2012
Time (UTC)21:00
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Additional files for all supported IA-64-based versions of Windows Server 2008 R2
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assets folding start collapsed
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File nameIa64_714fa96d849d94e864b71bc2ca3db8a5_31bf3856ad364e35_6.1.7601.17991_none_a62e623c337b18da.manifest
File versionNot applicable
File size711
Date (UTC)06-Nov-2012
Time (UTC)03:38
File nameIa64_b6eb25567a99baa6c04b7eae2e5a9ef3_31bf3856ad364e35_6.1.7601.22153_none_7fe87e8298dc3f05.manifest
File versionNot applicable
File size711
Date (UTC)06-Nov-2012
Time (UTC)03:38
File nameIa64_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.17991_none_d3614535afe07c5b.manifest
File versionNot applicable
File size60,517
Date (UTC)06-Nov-2012
Time (UTC)01:47
File nameIa64_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.22153_none_d417fa66c8dc1251.manifest
File versionNot applicable
File size60,517
Date (UTC)05-Nov-2012
Time (UTC)17:39
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Properties

Article ID: 2780410 - Last Review: December 12, 2012 - Revision: 1.0
Applies to
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2780410

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