Select the product you need help with

Common Windows Store error codes

Article ID: 2781172 - View products that this article applies to.

Summary

When you try to download and application or game from the Windows Phone Marketplace or the Windows Phone Store, you may receive an error message. See the "More Information" section to find common error codes and information about how to resolve them.

Back to the top | Give Feedback

More information

Find your error in the list below for information about the error and how to resolve it.

Error code 805ab406

Collapse this imageExpand this image

Problem
This error may occur when you try to download an app, but there is incomplete information in your Microsoft account profile.

Solution
To resolve this, sign in to your Microsoft account

(https://account.live.com)

(formerly known as Windows Live ID), tap or click Edit personal info, make sure that your Birth date and Home Country/region are completed, and then tap or click Save.

Note If you see a message indicating that your password is weak, change it to something stronger. If you are prompted to add additional security information, add it.

Collapse this imageExpand this image

Error code c101a006 or "Internal Server Error"

Collapse this imageExpand this image

Problem
This error code may occur if there is a temporary service disruption.

This error code may also occur when you try to download an app and there is incomplete information in your Microsoft account profile or that the Terms of Service for Xbox LIVE were not accepted.

Solution
If there may be a service disruption, you can wait a little while and then try again.

If there is incomplete information in your profile, sign in to your Microsoft account

(https://account.live.com)

(formerly known as Windows Live ID), tap or click Edit personal info, make sure that your Birth date and Home Country/region are completed, and then tap or click Save.

Note If you see a message indicating that your password is weak, change it to something stronger. If you are prompted to add additional security information, add it.

Or, sign in to Xbox LIVE

(https://live.xbox.com/account/signin)

using your Microsoft account and follow any prompts to accept the Xbox LIVE Terms of Service.

Collapse this imageExpand this image

Error code 805a0193

Collapse this imageExpand this image

Problem
This error code may occur if there is a temporary service disruption.

This error code may also occur when you try to connect to a Wi-Fi network, but you have an incorrect ISP configuration or invalid network settings.

Solution

If there may be a service disruption, you can wait a little while and then try again.

If you are having a Wi-Fi network problem, try the following:

Try connecting to a different Wi-Fi network.
Verify that you have a working network or Internet connection. Trying going to http://www.windowsphone.com/store from the phone.

Collapse this imageExpand this image

Error code c101a7d1

Collapse this imageExpand this image

Problem
This error occurs may occur when an application license is not listed in your purchase history or a service disruption prevents Store from checking your purchase history.

This error code may also occur when you try to update an app with an invalid content license.

Solution

Wait a little while and try again. If the problem continues to occur, follow these steps:

Cancel the update. (Press and hold the app or update you want to cancel, then tap Cancel.)
Uninstall the current version of the app.
Download the app again from the Store.

Collapse this imageExpand this image

Error code d0000011

Collapse this imageExpand this image

Problem
This error is caused when the phone is manually deregistered using the Remove this phone option on www.windowsphone.com

(http://www.windowsphone.com)

.

Solution

Back up your phone.
Perform a hard reset of the phone.
Complete the phone setup.
Restore the phone.

For more information on how to backup and restore your information, and perform a hard reset of your phone, see the following Microsoft Knowledge Base articles:

2606900
(http://support.microsoft.com/kb/2606900/ )
Your Windows Phone 7 doesn’t work or respond as expected
2749480
(http://support.microsoft.com/kb/2749480/ )
Your Windows Phone 8 doesn't work or respond as expected

Collapse this imageExpand this image

Error code 8000ffff "There is a problem completing your request. Try again later."

Collapse this imageExpand this image

Problem
This error may occur when an app has been removed from Store and no longer available to be installed or updated.

This error may also occur when you try to restore a downloaded or preinstalled app that may not be restorable from the Windows Phone Store.

Solution
If the app was removed from the store, check periodically to see if application has been republished to Store.

Otherwise, cancel the download (press and hold the download, then tap Cancel), and then download the app again from the Store.

Collapse this imageExpand this image

Error code 805a01f7

Collapse this imageExpand this image

Problem
This error occurs when there is a temporary service disruption.

Solution
Wait a little while and then try again.

Collapse this imageExpand this image

Error code 805a01f4

Collapse this imageExpand this image

Problem
This error occurs when there is a temporary service disruption.

Solution
Wait a little while and then try again.

Collapse this imageExpand this image

Error code 805a0194

Collapse this imageExpand this image

Problem
This error occurs when there is a temporary service disruption.

Solution
Wait a little while and then try again.

Collapse this imageExpand this image

Error code D0000011

Collapse this imageExpand this image

Problem
This error occurs when the phone was manually removed from windowsphone.com.

Solution
To use the phone with Store, hard reset the phone and compete setup again.

Collapse this imageExpand this image