Article ID: 2781172 - View products that this article applies to.
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Summary

When you try to download and application or game from the Windows Phone Marketplace or the Windows Phone Store, you may receive an error message. See the "More Information" section to find common error codes and information about how to resolve them.


More information

Find your error in the list below for information about the error and how to resolve it.


Error code 805ab406


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Problem
This error may occur when you try to download an app, but there is incomplete information in your Microsoft account profile.


Solution
To resolve this, sign in to your Microsoft account (formerly known as Windows Live ID), tap or click Edit personal info, make sure that your Birth date and Home Country/region are completed, and then tap or click Save.

Note If you see a message indicating that your password is weak, change it to something stronger. If you are prompted to add additional security information, add it.
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Error code c101a006 or "Internal Server Error"


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Problem
This error code may occur if there is a temporary service disruption.

This error code may also occur when you try to download an app and there is incomplete information in your Microsoft account profile or that the Terms of Service for Xbox LIVE were not accepted.

Solution
If there may be a service disruption, you can wait a little while and then try again.

If there is incomplete information in your profile, sign in to your Microsoft account (formerly known as Windows Live ID), tap or click Edit personal info, make sure that your Birth date and Home Country/region are completed, and then tap or click Save.

Note If you see a message indicating that your password is weak, change it to something stronger. If you are prompted to add additional security information, add it.

Or, sign in to Xbox LIVE using your Microsoft account and follow any prompts to accept the Xbox LIVE Terms of Service.
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Error code 805a0193


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Problem
This error code may occur if there is a temporary service disruption.

This error code may also occur when you try to connect to a Wi-Fi network, but you have an incorrect ISP configuration or invalid network settings.

Solution

If there may be a service disruption, you can wait a little while and then try again.

If you are having a Wi-Fi network problem, try the following:
  • Try connecting to a different Wi-Fi network.
  • Verify that you have a working network or Internet connection. Trying going to http://www.windowsphone.com/store from the phone.

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Error code c101a7d1


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Problem
This error occurs may occur when an application license is not listed in your purchase history or a service disruption prevents Store from checking your purchase history. 

This error code may also occur when you try to update an app with an invalid content license. 

Solution

Wait a little while and try again. If the problem continues to occur, follow these steps:

  1. Cancel the update. (Press and hold the app or update you want to cancel, then tap Cancel.)
  2. Uninstall the current version of the app.
  3. Download the app again from the Store.

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Error code d0000011


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Problem
This error is caused when the phone is manually deregistered using the Remove this phone option on www.windowsphone.com.

Solution
  1. Back up your phone.
  2. Perform a hard reset of the phone.
  3. Complete the phone setup.
  4. Restore the phone.

For more information on how to backup and restore your information, and perform a hard reset of your phone, see the following Microsoft Knowledge Base articles:
  • 2606900 Your Windows Phone 7 doesn’t work or respond as expected
  • 2749480 Your Windows Phone 8 doesn't work or respond as expected

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Error code 8000ffff "There is a problem completing your request. Try again later."


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Problem
This error may occur when an app has been removed from Store and no longer available to be installed or updated. 

This error may also occur when you try to restore a downloaded or preinstalled app that may not be restorable from the Windows Phone Store. 

Solution
If the app was removed from the store, check periodically to see if application has been republished to Store.

Otherwise, cancel the download (press and hold the download, then tap Cancel), and then download the app again from the Store.
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Error code 805a01f7


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Problem
This error occurs when there is a temporary service disruption.

Solution
Wait a little while and then try again.
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Error code 805a01f4


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Problem
This error occurs when there is a temporary service disruption.

Solution
Wait a little while and then try again.
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Error code 805a0194


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Problem
This error occurs when there is a temporary service disruption.

Solution
Wait a little while and then try again.
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Error code D0000011


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Problem
This error occurs when the phone was manually removed from windowsphone.com.

Solution
To use the phone with Store, hard reset the phone and compete setup again.
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Error code C101abb9


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Solution
Wait a little while and try again.
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Properties

Article ID: 2781172 - Last Review: May 1, 2013 - Revision: 4.1
Applies to
  • Windows Phone 7 Consumer
  • Windows Phone 8 for Consumers
Keywords: 
kbwp7 kbwp8 KB2781172

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