Article ID: 2781465 - View products that this article applies to.
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Consider the following scenario. You are set up for Office 365, and you have valid Microsoft Lync Online and Microsoft Exchange Online licenses. Lync To Phone and Exchange Online voice mail are set up according to the documentation. You can answer calls that are made to the Lync To Phone number, and you can make calls to other numbers.
In this scenario, if an incoming call isn't answered, the call isn't transferred to Exchange Online Unified Messaging voice mail as expected. Instead, the person who is calling you hears a fast busy tone. The call never is transferred to voice mail.
To resolve this issue, use the Lync Remote Connectivity Analyzer (https://www.testconnectivity.microsoft.com/?testid=O365LyncDns
(https://www.testconnectivity.microsoft.com/?testid=O365LyncDns)) to make sure that the DNS records for your domain are set up correctly. To do this, follow these steps:
For calls to be transferred to voice mail, all DNS records must be configured correctly. Be aware that the _sipfederationstls._tcp.domain.com DNS SRV record must be added, even if you do not federate with any other domains. This is because of how the Lync Online servers communicate with the Exchange Online servers
Still need help? Go to the Office 365 Community
Article ID: 2781465 - Last Review: September 18, 2013 - Revision: 7.0