Article ID: 2781516 - View products that this article applies to.
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This article describes how to set up your Windows Phone with Find My Phone and the service requirements necessary to do so.

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Service and device requirements


Your phone must be SMS enabled
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By default, the Find My Phone service uses SMS to communicate with your phone. If your phone plan doesn't have SMS, you have to enable this feature through your mobile operator .

Or, the Find My Phone service can use push notifications to communicate with your phone, but you'll have to enable some additional options. To enable Find My Phone options on your Windows Phone, do the following:

  1. On Start, flick left to the App list, tap Settings
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    , and then tap Find My Phone.
  2. Tap the check box next to Save my location periodically for better mapping.
  3. Tap the check box next to Connect to these features faster (may use more battery).
  4. Try the Find My Phone functions again.


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Your phone must have a cellular data connection, and the airplane mode has to be disabled
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Your phone has to be within range of a cellular data connection and have the data connection option enabled in Settings. To enable the cellular data connection on your Windows Phone, do the following:

  1. On Start, flick left to the App list, tap Settings
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    , and then tap Cellular.
  2. Tap the toggle switch icon to turn the data connection On
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    .

If airplane mode is enabled on Windows Phone, the Find My Phone service can't communicate with your phone. To disable airplane mode on your Windows Phone, do the following:

  1. On Start, flick left to the App list, tap Settings
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    , and then tap Airplane mode.
  2. Tap the toggle switch icon to turn the status Off.
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Your phone must be turned on and the battery has to be charged
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Your Windows Phone must be charged and turned on for Find My Phone to work.

Note If you have the Save my location periodically for better mapping enabled, your phone's location is saved every few hours, which makes the Find My Phone service able to show the last known location on a map.
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Find My Phone cannot be enabled
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If you have met all requirements and are still having trouble enabling the Find My Phone feature, try deleting your device's Find My Phone registration manually and then re-register it:

Warning If the phone registration is deleted manually, the only way to get re-registered is by visiting the Find My Phone settings on the phone. If your phone is lost or you don't have access to it, you won't be able to do the following steps.

  1. On Start, flick left to the App list, tap Settings
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    , and then tap Email+accounts.
  2. Tap and hold Windows Live or Microsoft account, and then tap Sync from the drop-down box.
  3. If you continue to have problems, try removing and re-adding your phone with the Find My Phone service. Before you do this, it's important to know that you won't be able to recover your previous device registration after you remove a phone. Here's how to remove and re-add a phone:

    Go to Windows Live Devices and sign in using your Microsoft account (formerly known as Windows Live ID), then follow these steps:

    1. From the Devices webpage, locate the name of your phone and its model.
    2. Click Manage, located below your phone's name.
    3. Click Change Windows Phone Settings, and then click Remove <device name>from Windows Live/Microsoft account.
    4. Click Remove.

    On the phone, flick left to the App list, tap Settings, and then tap Find My Phone. You will receive steps to register your phone again.
    Note If you don't immediately receive these steps, try again after about two hours.
  4. If you continue to have problems, try resetting your phone.
    Important When you reset your phone, you erase all personal data and restore your phone to the state it was in when you purchased it. In other words, you are wiping your phone clean. The personal content that gets erased after a reset includes: Purchased and downloaded apps, ringtones, saved games, contact groups, any pictures, music, or videos, and text messages, which can’t be restored after they’re deleted. Items that can be restored to the phone include: Media content that you previously synced with the Zune software, purchased apps, and saved games.

    To reset your Windows Phone, and then restore media content, follow the steps in the following Microsoft Knowledge Base article:

    2606900 Your Windows Phone doesn't work or respond as expected

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Article ID: 2781516 - Last Review: July 16, 2013 - Revision: 1.2
Applies to
  • Windows Phone 7 Consumer
  • Windows Phone 8 for Consumers
Keywords: 
kbwp7 kbwp8 KB2781516

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