Article ID: 278238 - View products that this article applies to.
This article was previously published under Q278238
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.
When you apply the Microsoft Office 2000 Service Release 1 (SR-1) Update or any other update (patch) to your Office 2000 installation, you may receive the following error message
where Office 2000 product is the name of the Office program that is installed on your computer.
The feature you are trying to use is on a CD-ROM or other removable disk that is not available.
Insert the 'Office 2000 product' disk and click OK.
You may receive this error message even though you have an Office 2000 family product CD in the CD-ROM drive.
Two or more Office 2000 family products are installed on your computer, and the CD in the CD-ROM drive is not the Office product that is being requested. For example, you have Microsoft Access 2000 stand-alone and Microsoft Office 2000 Small Business Edition installed, or you have Microsoft Office 2000 Small Business Edition and Microsoft Office 2000 Premium installed.
NOTE: For additional information about a similar error message with a different cause, click the following article number to view the article in the Microsoft Knowledge Base:
258849For additional information about other error messages that prompt for a compact disc, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/258849/ )You receive the "The feature you are trying to use is on a CD-ROM or other removable disk that is not available" when you apply the Office 2000 Service Release 1 (SR-1) update to your Office 2000 installation
(http://support.microsoft.com/kb/256896/EN-US/ )OFF2000: Error Message: The Feature You Are Trying to Use Is on a Network Resource That Is Unavailable
(http://support.microsoft.com/kb/255499/ )OFF2000: Why the Office 2000 SR-1/SR-1a Update Requires the Office 2000 CDs
The resolution varies, according to whether all of the programs in one Office 2000 family product are included in the other Office 2000 family product that is installed. For example, all the programs in Office 2000 Small Business Edition are included in Office 2000 Premium Edition.
For additional information about determining which programs are included in each Office 2000 family product, click the article number below to view the article in the Microsoft Knowledge Base:
210399Then use one of the following methods as appropriate.
(http://support.microsoft.com/kb/210399/EN-US/ )OFF2000: What Is Included in the Product Box?
All Programs in One Product Are Included in the Other ProductIf all programs of one Office 2000 family product are included in the other Office 2000 family product, uninstall the redundant Office 2000 family product.
To remove the redundant Microsoft Office 2000 product from your computer, follow these steps:
All Programs in One Product Are Not Included in the Other ProductIf one Office 2000 family product does not contain all the programs of the other Office 2000 family product (for example, Access 2000 and Office 2000 Standard Edition), you must insert the CD for each Office 2000 family product, as requested by the update that is being installed.
Article ID: 278238 - Last Review: 29 January 2007 - Revision: 1.5