You receive a "The feature you are trying to use is on a CD-ROM or other removable disk that is not available" error message when you apply an update for an Office 2000 installation

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Article ID: 278238 - View products that this article applies to.
This article was previously published under Q278238
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.
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SYMPTOMS

When you apply the Microsoft Office 2000 Service Release 1 (SR-1) Update or any other update (patch) to your Office 2000 installation, you may receive the following error message
The feature you are trying to use is on a CD-ROM or other removable disk that is not available.

Insert the 'Office 2000 product' disk and click OK.
where Office 2000 product is the name of the Office program that is installed on your computer.

You may receive this error message even though you have an Office 2000 family product CD in the CD-ROM drive.

CAUSE

Two or more Office 2000 family products are installed on your computer, and the CD in the CD-ROM drive is not the Office product that is being requested. For example, you have Microsoft Access 2000 stand-alone and Microsoft Office 2000 Small Business Edition installed, or you have Microsoft Office 2000 Small Business Edition and Microsoft Office 2000 Premium installed.

NOTE: For additional information about a similar error message with a different cause, click the following article number to view the article in the Microsoft Knowledge Base:
258849 You receive the "The feature you are trying to use is on a CD-ROM or other removable disk that is not available" when you apply the Office 2000 Service Release 1 (SR-1) update to your Office 2000 installation
For additional information about other error messages that prompt for a compact disc, click the article numbers below to view the articles in the Microsoft Knowledge Base:
256896 OFF2000: Error Message: The Feature You Are Trying to Use Is on a Network Resource That Is Unavailable
255499 OFF2000: Why the Office 2000 SR-1/SR-1a Update Requires the Office 2000 CDs

RESOLUTION

The resolution varies, according to whether all of the programs in one Office 2000 family product are included in the other Office 2000 family product that is installed. For example, all the programs in Office 2000 Small Business Edition are included in Office 2000 Premium Edition.

For additional information about determining which programs are included in each Office 2000 family product, click the article number below to view the article in the Microsoft Knowledge Base:
210399 OFF2000: What Is Included in the Product Box?
Then use one of the following methods as appropriate.

All Programs in One Product Are Included in the Other Product

If all programs of one Office 2000 family product are included in the other Office 2000 family product, uninstall the redundant Office 2000 family product.

To remove the redundant Microsoft Office 2000 product from your computer, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs. In the list of installed programs, click Microsoft Office 2000 (or the appropriate Office 2000 family product), and then click Add/Remove. If you installed Microsoft Office from a CD-ROM, you are prompted to insert CD1.
  3. In the Microsoft Office 2000 Maintenance Mode dialog box, click Remove Office (or the appropriate Office 2000 family product name). If you are prompted to restart the computer after Setup is completed, restart the computer.

All Programs in One Product Are Not Included in the Other Product

If one Office 2000 family product does not contain all the programs of the other Office 2000 family product (for example, Access 2000 and Office 2000 Standard Edition), you must insert the CD for each Office 2000 family product, as requested by the update that is being installed.

Properties

Article ID: 278238 - Last Review: January 29, 2007 - Revision: 1.5
APPLIES TO
  • Microsoft Office 2000 Premium Edition
  • Microsoft Office 2000 Professional Edition
  • Microsoft Office 2000 Standard Edition
  • Microsoft Office 2000 Small Business Edition
  • Microsoft Office 2000 Developer Edition
  • Microsoft Access 2000 Standard Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft FrontPage 2000 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Word 2000 Standard Edition
Keywords: 
kbtshoot kbupdate kbsetup kbprb KB278238

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