Article ID: 2782404 - View products that this article applies to.
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Symptoms

When you drag an attachment to a Microsoft Office Outlook 2007 or Microsoft Outlook 2010 email message, the file name extension is duplicated. If you then drag the attachment from that email message to another email message, the file name extension appears in triplicate. The pattern continues as you drag the attachment more times.

Additionally, you cannot copy an attachment which has a file name that contains the pound (#) sign or symbol, and paste it to another message.

Note Outlook 2007 uses Microsoft Office Word 2007 for the rendering engine. Similarly, Outlook 2010 uses Microsoft Word 2010.

Resolution

To resolve this issue, install the appropriate Microsoft Word hotfix package dated October 30, 2012.
Outlook 2007
To resolve this issue in Outlook 2007, install the Word 2007 hotfix package that is dated October 30, 2012. For more information about this hotfix package, click the following article number to view the article in the Microsoft Knowledge Base:

2687537 Description of the Word 2007 hotfix package (Wordconv-x-none.msp, Word-x-none.msp): October 30, 2012
Outlook 2010
To resolve this issue in Outlook 2010, install the Word 2010 hotfix package that is dated October 30, 2012. For more information about this hotfix package, click the following article number to view the article in the Microsoft Knowledge Base:
2687556 Description of the Word 2010 hotfix package (Word-x-none.msp, Kb2428677-x-none.msp): October 30, 2012

More information

This problem was introduced in the June 26, 2012 hotfix packages for Word 2007 (KB2687259) and Word 2010 (KB2687296).

Properties

Article ID: 2782404 - Last Review: January 16, 2013 - Revision: 2.0
Applies to
  • Microsoft Office Outlook 2007
  • Microsoft Outlook 2010
Keywords: 
KB2782404

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