Attempting to access the Operations Manager Web Console fails and Event 33857 is recorded

Article ID: 2782698 - View products that this article applies to.
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Symptoms

Consider the following scenario:

- You are unable to access the Operations Manager 2007 Web Console
- Event 33857 is recorded in the Operations Manager event log:

Log Name: operations manager
Source: Health Service Modules
Date: <date>
Event ID: 33857
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: webconsoleserver.contoso.com
Description:
Failed to retrieve the state of the following site: 'Operations Manager 2007 WebConsole'. The operation will be retried.

HRESULT: 0x800710d8
Details: The object identifier does not represent a valid object.

One or more workflows were affected by this.
Workflow name: Microsoft.Windows.InternetInformationServices.2008.WebSite.WebSiteStatusCheck.Monitor
Instance name: Operations Manager 2007 WebConsole
Instance ID: {CEE899C4-4FD5-AD3B-AE4F-307F2871E1E0}
Management group: group

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

Cause

This can occur if the services for the Web Server role have been modified or reinstalled once the Operations Manager Web Console has been installed. If one of the components below is modified the Web Console may stop functioning:

• HTTP Redirection
• ASP.NET and additional roles
• ASP
• Basic Authentication (if using Forms Based auth and SSL)
• Windows Authentication (if using Windows account authorization)
• IIS 6 Management Compatibility and/or sub-roles

Resolution

To resolve this issue, remove the Operations Manager Web Console from the Server and reinstall any component required for the Web Server role for the Operations Manager Web Console. Once the Web Server prerequisites have been installed, you can reinstall the Operations Manager Web Console.

More information

How to install IIS on Windows Server 2008 to support the Operations Manager Web Console and Reporting:

http://blogs.technet.com/b/kevinholman/archive/2008/09/26/how-to-install-iis-on-server-2008-to-support-opsmgr-web-console-and-reporting.aspx
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2782698 - Last Review: November 19, 2012 - Revision: 3.0
Applies to
  • Microsoft System Center Operations Manager 2007 R2
Keywords: 
KB2782698

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