The BitLocker Drive Encryption Password Entry screen may appear with reduced clarity on Windows 8-based computers

Article ID: 2782897 - View products that this article applies to.
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Symptoms

When you boot a Windows 8 device that is encrypted using BitLocker, the BitLocker PIN or Recovery Password Entry screen, fonts and text may appear with reduced clarity (blurry).

Cause

This issue can occur if you are running an incompatible BIOS/Firmware.

Resolution

Contact the hardware manufacture to check for a BIOS/Firmware update that is tested and supported for Windows 8.

More information

To properly support booting Windows 8 in UEFI mode with BitLocker enabled, ensure that the system is on UEFI firmware version 2.3.1 and that the UEFI firmware is in native mode without a Compatibility Support Module (CSM) for BIOS mode enabled.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2782897 - Last Review: November 12, 2012 - Revision: 1.0
Applies to
  • Windows 8
  • Windows 8 Enterprise
  • Windows 8 Pro
Keywords: 
KB2782897

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