Software updates are displayed as invalid in the Administrator Console in System Center Configuration Manager 2007

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Article ID: 2783466 - View products that this article applies to.
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Symptoms

After a Software Update Point (SUP) synchronization with Windows Software Update Services (WSUS) is complete, software updates that were previously successfully deployed are displayed as invalid in the Administrator Console in Microsoft System Center Configuration Manager 2007. Specifically, the invalid software update icon (a red arrow) appears alongside the updates when you view the updates in the Deployment Management node of the Administrator Console. Additionally, these updates are no longer listed under the Deployment Packages node.

Cause

This issue may occur because of changes that were made to the Microsoft Update service in October 2012. These improvements contain metadata updates that affect all WSUS servers. These changes caused some updates to be marked as having a content change, even though the update binaries were not changed. For some administrators, the metadata changes may have been applied automatically when WSUS synchronized with the Microsoft Update servers in October. Other administrators received the changes by applying update 2734608 to their WSUS servers.

Resolution

To resolve this issue, install this hotfix package on primary and secondary System Center Configuration Manager 2007 SP2 site servers.

After you apply this hotfix, an update that contains a change only to metadata and not to file contents will not cause the update to be displayed as invalid.

This hotfix will not update the status of updates that were previously marked as invalid. However, you can re-download these updates by using the Download Software wizard from the Software Updates node of the Administrator Console.

To identify updates that display the invalid software update icon, you can create a new search folder. To do this, use the following object properties when you create the search folder:
  • Deployed=Yes
  • Downloaded=No
Additionally, you must have the Search all folders under this feature check box selected.

After you run the query, verify that only the invalid software updates are returned. You can select the updates and then download them again directly from the results window. You can put the updates into the original deployment packages, if these are known. Alternatively, you can put the updates into a new deployment package. Active deployments will be automatically updated to recognize the revised download status of the updates.

For more information about how to configure search folders for software updates, go to the following Microsoft TechNet website:
How to configure search folders for software updates

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To install this hotfix, you must be running System Center Configuration Manager 2007 Service Pack 2 (SP2).

Registry information

To install this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you install this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
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File nameFile versionFile sizeDateTimePlatform
Updmgr.dll4.0.6487.2220156,23201-Feb-201018:55x86

More information

For more information about this issue, go to the "Issue 2 - Additional Improvements" section of the following blog post on the Microsoft TechNet website:
Support Tip: Configuration Manager Client deployment packages may not deploy due to updates having to be re-downloaded
For more information about update 2734608, click the following article number to view the article in the Microsoft Knowledge Base:
2734608 An update for Windows Server Update Services 3.0 Service Pack 2 is available (KB2734608)
For more information about software updates synchronization, go the following Microsoft TechNet website:
General information about software updates synchronization
For more information about software updates metadata, go the following Microsoft TechNet website:
General information about software updates metadata
For more information about the icon glossary for software updates, go the following Microsoft TechNet website:
General information about the icon glossary for software updates

Properties

Article ID: 2783466 - Last Review: December 14, 2012 - Revision: 2.0
Applies to
  • Microsoft System Center Configuration Manager 2007
Keywords: 
kbqfe kbfix kbexpertiseinter kbautohotfix kbhotfixserver kbsurveynew KB2783466

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