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Article ID: 2783631 - View products that this article applies to. SymptomsConsider the following scenario:
CauseThis issue occurs because the Windows Phone-based or Windows Mobile-based device does not provide the value for the User-Agent field. Therefore, Exchange ActiveSync incorrectly updates the field. ResolutionTo resolve this issue, install the following update rollup: 2746164
(http://support.microsoft.com/kb/2746164/
)
Description of Update Rollup 6 for Exchange Server 2010 Service Pack 2 StatusMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. More informationFor more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base: 2678361 For more information about the Get-ActiveSyncDeviceStatistics cmdlet, go to the following Microsoft website:
(http://support.microsoft.com/kb/2678361/
)
The user-agent information about an Exchange ActiveSync device is not updated in an Exchange Server 2010 environment General information about the Get-ActiveSyncDeviceStatistics cmdlet For more information about the User-Agent field, go to the following Microsoft website:
(http://technet.microsoft.com/en-us/library/aa996908(v=exchg.141).aspx)
General information about Cross-Forest Availability for Exchange 2003 and for Exchange Server 2007 For more information about Exchange ActiveSync, go to the following Microsoft website:
(http://msdn.microsoft.com/en-us/library/ms537503(v=VS.85).aspx)
General information about Exchange ActiveSync
(http://technet.microsoft.com/en-us/library/aa998357(v=exchg.141).aspx)
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