You cannot move or delete an email message that is larger than the maximum receive or send size in an Exchange Server 2010 environment

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Article ID: 2783633 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You set the Maximum receive size (KB) and the Maximum send size (KB) in the Transport Settings Properties dialog box on a Microsoft Exchange Server 2010 server.
  • You have an existing email message that is larger than the maximum receive or send size.
  • You try to move the email message to another folder or you try to delete the email message by using Microsoft Outlook 2010 or the Outlook Web App.
In this scenario, the move or the delete operation fails. Additionally, you receive the following error message:
Some items cannot be deleted. They were either moved or already deleted, or access was denied.

Cause

This issue occurs because the Exchange Information store does not allow for email messages that are larger than the size limit to be saved. Therefore, a MaxSubmissionExceeded exception is thrown that causes the move or the delete operation to fail.

Resolution

To resolve this issue, install the following update rollup:
2746164 Description of Update Rollup 6 for Exchange Server 2010 Service Pack 2

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about the MaxSubmissionExceeded exception, go to the following Microsoft website:
General information about the MaxSubmissionExceeded exception
For more information about the Set-Mailbox cmdlet, go to the following Microsoft website:
General information about the Set-Mailbox cmdlet
For more information about how to specify a maximum message size by running the Set-TransportConfig cmdlet, go to the following Microsoft website:
General information about the Set-TransportConfig cmdlet
For more information about how to configure transport settings, go to the following Microsoft website:
How to configure transport settings

Properties

Article ID: 2783633 - Last Review: February 12, 2013 - Revision: 1.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbQFE kbfix kbsurveynew kbExpertiseInter KB2783633

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