Article ID: 2783782 - View products that this article applies to.
Consider the following scenario:
An error has occurred which caused the scan to be stopped. No changes have been made to the scanned file.
This issue occurs because some data in the recently exported .pst file does not match the data structure of the Scanpst.exe tool. Therefore, Scanpst.exe does not open the file.
To resolve this issue, install the following update rollup:
(http://support.microsoft.com/kb/2746164/ )Description of Update Rollup 6 for Exchange Server 2010 Service Pack 2
To work around this issue, export the mailbox to a .pst file by using Outlook.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the New-MailboxExportRequest cmdlet, go to the following Microsoft website:
General information about the New-MailboxExportRequest cmdletFor more information about how to use the Inbox Repair tool to repair .pst files in Outlook, go to the following Microsoft website:
How to use Inbox Repair tool to repair .pst files in OutlookFor more information about how to export Outlook items to a .pst file, go to the following Microsoft website:
How to export Outlook items to an Outlook Data File (.pst)For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/2665806/ )Error message when you open an RTF email message that has inline attachments in an Exchange Server 2010 environment
Article ID: 2783782 - Last Review: February 12, 2013 - Revision: 1.0
Contact us for more help
Connect with Answer Desk for expert help.