Article ID: 278425
This article was previously published under Q278425
After you update a Microsoft Office 2000 administrative installation point to Microsoft Office 2000 Service Release 1/1a and try to update your client computers from that installation point, you may receive the following error message:
This error message may appear several times for several different files.
Error 1308: Source File Not Found
The error message appears because the SR-1/SR-1a administrative update was performed without including the SHORTFILENAMES=TRUE command-line property. The Windows Installer (MSIEXEC.EXE) SR-1/SR-1a administrative update process automatically defaults to the long file name configuration, unless the SHORTFILENAMES=TRUE command-line property is used (that is, the default directory name is Program Files instead of PFiles).
The original administrative installation was created using Setup.exe /a, which defaults to short file names for backward compatibility; therefore, the update to Microsoft Office 2000 SR-1/1a also needs to include short file names. If the SHORTFILENAMES=TRUE switch is not used when the update to the administrative installation point is performed, the updated files are moved and installed into new long file name directories, and the original files in the short file name directories are not updated. Because the original installation of Office 2000 was performed from the short file name directories, the client update process tries and fails to locate the SR-1 updates in the short file name directories.
To resolve this issue, use one of the following methods appropriate for your situation.
For more information about the deployment of the Microsoft Office 2000 SR-1/1a update, visit the following Office Resource Kit Web site:
Office 2000 Service Release 1a (SR-1a) Frequently Asked QuestionsFor additional information about command-line switches that can be used with Microsoft Office 2000, click the following article number to view the article in the Microsoft Knowledge Base:
202946For additional information about the use of long file names, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/202946/ )OFF2000: Setup command-line switches for Office 2000
(http://support.microsoft.com/kb/261469/ )OFF2000: Administrative installation folder increases significantly in size