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Users are redirected to Mobile Express in Internet Explorer 7 after the Microsoft Dynamics CRM Online December 2012 Service Update

Article ID: 2784960

Symptoms

Internet Explorer 7 users are redirected to the Mobile Express website (https://<org>.crm.dynamics.com/m) when attempting to access Microsoft Dynamics CRM Online after the December 2012 Service Update.

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Cause

Internet Explorer 7 compatibility was removed in the December 2012 Service Update. As a result, all requests to the Microsoft Dynamics CRM Online website from Internet Explorer 7 clients will be redirected to the Mobile Express website. This is the expected behavior for all unsupported browsers.

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Resolution

Use a compatible browser to access the Microsoft Dynamics CRM website as described in the following KB article:

http://support.microsoft.com/kb/2784954

(http://support.microsoft.com/kb/2784954)

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More information

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

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