Users are redirected to Mobile Express in Internet Explorer 7 after the Microsoft Dynamics CRM Online December 2012 Service Update
This article helps you resolve the problem that occurs when you attempt to access Microsoft Dynamics CRM Online after the December 2012 Service Update.
Applies to: Microsoft Dynamics CRM 2011
Original KB number: 2784960
Symptoms
Internet Explorer 7 users are redirected to the Mobile Express website (https://<org>.crm.dynamics.com/m) when attempting to access Microsoft Dynamics CRM Online after the December 2012 Service Update.
Cause
Internet Explorer 7 compatibility was removed in the December 2012 Service Update. As a result, all requests to the Microsoft Dynamics CRM Online website from Internet Explorer 7 clients will be redirected to the Mobile Express website. This is the expected behavior for all unsupported browsers.
Resolution
Use a compatible browser to access the Microsoft Dynamics CRM website as described in the following KB article: