Users are redirected to Mobile Express in Internet Explorer 7 after the Microsoft Dynamics CRM Online December 2012 Service Update

Article ID: 2784960
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Symptoms

Internet Explorer 7 users are redirected to the Mobile Express website (https://<org>.crm.dynamics.com/m) when attempting to access Microsoft Dynamics CRM Online after the December 2012 Service Update.

Cause

Internet Explorer 7 compatibility was removed in the December 2012 Service Update. As a result, all requests to the Microsoft Dynamics CRM Online website from Internet Explorer 7 clients will be redirected to the Mobile Express website. This is the expected behavior for all unsupported browsers. 

Resolution

Use a compatible browser to access the Microsoft Dynamics CRM website as described in the following KB article:

http://support.microsoft.com/kb/2784954


More information

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2784960 - Last Review: January 3, 2013 - Revision: 1.0
Keywords: 
kbmbsmigrate kbsurveynew KB2784960

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