XADM: Offline Address Book Users Cannot Download Offline Address Book from Server

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Article ID: 278641 - View products that this article applies to.
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Offline Address Book users can not download offline Address Book from the server.


When a blank line is encountered in the global address list, offline Address Book generation stops. You can track the problem down to this if you set Diagnostics Logging for the offline address list generator to Maximum. The last successful offline address list message will be:
OALGen successfully generated templates files. (..offline address list name)
You then get an error event that says that the offline address list generator could not generate.

The problem is that the offline address list generator cannot generate offline address books if an entry in the global address list is hidden by Access Control Lists such that the global address list appears as a blank line. The offline address list generator creates corrupted Rdndex.oab files for visible mail-enabled public folder objects.


To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix should have the following file attributes or later:

Component: Directory

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File nameVersion


Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.


Article ID: 278641 - Last Review: October 21, 2013 - Revision: 2.3
  • Microsoft Exchange 2000 Server Standard Edition
kbnosurvey kbarchive kbbug kbexchange2000presp1fix kbfix kbqfe kbhotfixserver KB278641

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