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You can't sign in as a different user after you receive an access denied message on a SharePoint Online site
Article ID: 2787034 - View products that this article applies to.
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When you try to access a resource while you are signed in to a Microsoft SharePoint Online site, you receive the following error message:
After you receive this error message, you don't have the option to sign in as a different user.
Error: Access Denied
To work around this issue, follow these steps:
In this scenario, the SharePoint Online account to which you are signed in doesn't have access to the resource.
You may encounter this issue if you've received the latest SharePoint Online service update.
Still need help? Go to the Office 365 Community
Article ID: 2787034 - Last Review: February 27, 2013 - Revision: 5.0