Configuring antivirus exclusions in a System Center Service Manager environment

Article ID: 2787044 - View products that this article applies to.
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Summary

Antivirus exclusions need to be properly configured in a System Center Service Manager 2010 (SCSM 2010) or System Center 2012 Service Manager (SCSM 2012) environment in order to avoid potential performance issues due to A/V scanning operations. To configure the exclusions for your Service Manager environment, you will need to configure the exclusions documented below.

More Information

For Service Manager servers

For Service Manager and Service Manager Data Warehouse management servers, configure exclusions for the following process executables/folders:

%windir%\temp\smtrace
%windir%\temp\opsmgrtrace
%programfiles%\Microsoft System Center\Service Manager 2010\Health Service State and all sub-directories
%programfiles%\Microsoft System Center\Service Manager 2010\HealthService.exe
%programfiles%\Microsoft System Center\Service Manager 2010\MonitoringHost.exe
%programfiles%\Microsoft System Center\Service Manager 2010\Microsoft.Mom.Sdk.ServiceHost.exe
%programfiles%\Microsoft System Center\Service Manager 2010\Microsoft.Mom.ConfigServiceHost.exe

NOTE For Service Manager 2012, the folder to be specified is “%programfiles%\Microsoft System Center 2012\Service Manager

 

For Service Manager consoles

For a server or client where the Service Manager console is installed, configure the following anti-virus exclusion based on the process executable:

%programfiles%\Microsoft System Center\Service Manager 2010\Microsoft.EnterpriseManagement.ServiceManager.UI.Console.exe

NOTE For Service Manager 2012, the folder to be specified is “%programfiles%\Microsoft System Center 2012\Service Manager

 

For Service Manager database servers

For SQL Servers hosting the Service Manager related databases, configure the exclusion for the folder containing the data and log files as in the example below:

• E:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data
• E:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Log

Alternatively, you can configure exclusions for the following file extensions:

• MDF
• NDF
• LDF
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Article ID: 2787044 - Last Review: December 4, 2012 - Revision: 1.0
Applies to
  • Microsoft System Center 2012 Service Manager
  • Microsoft System Center 2012 Service Manager Service Pack 1
  • Microsoft System Center Service Manager 2010
  • Microsoft System Center Service Manager 2010 R2
Keywords: 
KB2787044

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