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Error Message If You Do Not Disconnect from a Phone Call Before You Restart Your Computer

Article ID: 278718 - View products that this article applies to.

This article was previously published under Q278718

SYMPTOMS

When you restart your computer, you may receive the following error message:

Svchost.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created

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CAUSE

This problem can occur under the following circumstances:

If you make a phone call between Internet Protocol (IP) phones

-and-
If your phone connection is visible in a Telephony API (TAPI) program (such as Phone Dialer) on your computer and on the computer to which you have a phone connection

-and-
If you restart your computer while the call is still connected

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910

(http://support.microsoft.com/kb/260910/EN-US/ )

How to Obtain the Latest Windows 2000 Service Pack

The English-language version of this fix should have the following file attributes or later:

   Date     Time     Version        Size    File name

   ----------------------------------------------------
   11/2/00  10:55pm  5.0.2195.2631  54,032  Rastapi.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

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MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149

(http://support.microsoft.com/kb/249149/EN-US/ )

Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

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