Jawbone BIG JAMBOX Wireless Bluetooth Speaker shows as "Offline" on Windows 8

Article ID: 2787646 - View products that this article applies to.
Expand all | Collapse all

Symptoms

After pairing a Jawbone BIG JAMBOX Wireless Bluetooth Speaker with a Windows 8 computer, the speakers do not play audio and are listed as "Offline".

Cause

The Bluetooth audio services for the BIG JAMBOX may not get enabled by default if JawboneLink is enabled.  

Resolution

1. Open the classic Control Panel by typing "Control Panel" at the home screen and clicking the "Control Panel" icon.
2. In the Control Panel navigate to "Hardware and Sound" and then "Devices and Printers".
3. In the "Devices and Printers" window find the " BIG JAMBOX by Jawbone" device.
4. Right click on the device (the equivalent touch gesture is "touch and hold" until the square appears then let go).
5. Select Properties.
6. Select the "Services" tab.
7. Select "Audio Sink", "Handsfree Telephony" and "Remote Control".
8. Click or touch "Apply".

The speakers should now be working.  After enabling these services, it may be necessary to set the BIG JAMBOX as the default playback and recording device.

To set the BIG JAMBOX as the default playback and recording device:

1. Open the classic Control Panel by typing "Control Panel" at the home screen and clicking the "Control Panel" icon.
2. In the Control Panel navigate to "Hardware and Sound" and then click "Sound".
3. On the Playback tab, select the " BIG JAMBOX by Jawbone" device and then click the "Set Default" button.
4. Repeat this step on the "Recording" tab.
5. Click or touch "Apply".
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2787646 - Last Review: November 27, 2012 - Revision: 2.0
Applies to
  • Windows 8
Keywords: 
KB2787646

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com