"0x000000D1" Stop error when a storage array is attached to a network environment and running Windows Server 2008 R2

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Article ID: 2787847 - View products that this article applies to.
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Symptoms

Assume that you have a third-party storage array that is running Windows Server 2008 R2. You attach the storage array to a network environment. In this situation, the storage array crashes randomly. Additionally, you receive a Stop error message that resembles the following:
STOP 0x000000D1 (Parameter1, Parameter2, Parameter3, Parameter4)

Notes
  • This Stop error describes a DRIVER_IRQL_NOT_LESS_OR_EQUAL issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "Stop 0x000000D1" errors are caused by this issue.

Cause

This issue occurs because of a null pointer reference in Tcpip.sys.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows Server 2008 R2 Service Pack 1 (SP1). For more information about how to obtain a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix, you do not have to change the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.1.760 0.17xxxWindows Server 2008 R2RTMGDR
    6.1.760 0.21xxxWindows Server 2008 R2RTMLDR
    6.1.760 1.18xxxWindows Server 2008 R2SP1GDR
    6.1.760 1.22xxxWindows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Netio.sys6.1.7601.17939376,68822-Aug-201218:12x64
Netio.sys6.1.7601.22176376,68029-Nov-201206:08x64
Fwpkclnt.sys6.1.7600.17178287,57629-Nov-201205:54x64
Tcpip.sys6.1.7600.171781,893,72029-Nov-201205:54x64
Fwpkclnt.sys6.1.7600.21385287,57629-Nov-201205:43x64
Tcpip.sys6.1.7600.213851,877,35229-Nov-201205:44x64
Fwpkclnt.sys6.1.7601.18014288,08829-Nov-201206:11x64
Tcpip.sys6.1.7601.180141,913,19229-Nov-201206:11x64
Fwpkclnt.sys6.1.7601.22176288,08829-Nov-201206:08x64
Tcpip.sys6.1.7601.221761,901,92829-Nov-201206:08x64
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For all supported IA-64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Netio.sys6.1.7601.17939711,02422-Aug-201216:51IA-64
Netio.sys6.1.7601.22176711,00029-Nov-201204:55IA-64
Fwpkclnt.sys6.1.7600.17178482,15229-Nov-201204:57IA-64
Tcpip.sys6.1.7600.171783,789,65629-Nov-201204:58IA-64
Fwpkclnt.sys6.1.7600.21385482,13629-Nov-201204:44IA-64
Tcpip.sys6.1.7600.213853,809,12829-Nov-201204:44IA-64
Fwpkclnt.sys6.1.7601.18014482,15229-Nov-201204:54IA-64
Tcpip.sys6.1.7601.180143,796,82429-Nov-201204:54IA-64
Fwpkclnt.sys6.1.7601.22176482,13629-Nov-201204:55IA-64
Tcpip.sys6.1.7601.221763,822,44029-Nov-201204:55IA-64
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
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File nameAmd64_29734edc912bcc37007ef40e5ee06928_31bf3856ad364e35_6.1.7600.21385_none_c0e5e4da0eeef44a.manifest
File versionNot applicable
File size706
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameAmd64_37f422bafdfec3a855a63a9bb3f71325_31bf3856ad364e35_6.1.7601.17939_none_807a4962dcfe6959.manifest
File versionNot applicable
File size1,414
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameAmd64_3d1f1c2736d22ce0f0798fb2d9e4207d_31bf3856ad364e35_6.1.7600.17178_none_ec4fb78791cd8ebe.manifest
File versionNot applicable
File size706
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameAmd64_78b467bbedfd76f78489f16868015966_31bf3856ad364e35_6.1.7601.22176_none_d673c84d9ceaddca.manifest
File versionNot applicable
File size1,414
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameAmd64_b099890d057234520ae5f89805f7bf86_31bf3856ad364e35_6.1.7601.17939_none_4903e9eedf4abdbe.manifest
File versionNot applicable
File size1,060
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameAmd64_bcc96932c270548055af2bb4856b4064_31bf3856ad364e35_6.1.7601.22176_none_af3e66ff1f1c2d28.manifest
File versionNot applicable
File size712
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameAmd64_d2bdfebdbccee8b8de7060ca4b7d2316_31bf3856ad364e35_6.1.7601.22176_none_7d81cf1fb46fbfd8.manifest
File versionNot applicable
File size1,060
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameAmd64_f0ed83bda0697abd97fd471015aed5c2_31bf3856ad364e35_6.1.7601.17939_none_f48525cb7b29d619.manifest
File versionNot applicable
File size712
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameAmd64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.17939_none_b4b0db76cbf8bcd1.manifest
File versionNot applicable
File size2,542
Date (UTC)22-Aug-2012
Time (UTC)18:33
PlatformNot applicable
File nameAmd64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22176_none_b50c0fd5e539b39c.manifest
File versionNot applicable
File size2,542
Date (UTC)29-Nov-2012
Time (UTC)06:55
PlatformNot applicable
File nameAmd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7600.17178_none_0f20ba2f800c9704.manifest
File versionNot applicable
File size3,838
Date (UTC)29-Nov-2012
Time (UTC)06:33
PlatformNot applicable
File nameAmd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7600.21385_none_0f9c8816993503e1.manifest
File versionNot applicable
File size3,838
Date (UTC)29-Nov-2012
Time (UTC)06:13
PlatformNot applicable
File nameAmd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18014_none_1143f77b7d05f315.manifest
File versionNot applicable
File size3,838
Date (UTC)29-Nov-2012
Time (UTC)06:53
PlatformNot applicable
File nameAmd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.22176_none_118eb55296526d33.manifest
File versionNot applicable
File size3,838
Date (UTC)29-Nov-2012
Time (UTC)07:02
PlatformNot applicable
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.17939_none_bf0585c900597ecc.manifest
File versionNot applicable
File size1,166
Date (UTC)22-Aug-2012
Time (UTC)17:23
PlatformNot applicable
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22176_none_bf60ba28199a7597.manifest
File versionNot applicable
File size1,166
Date (UTC)29-Nov-2012
Time (UTC)05:51
PlatformNot applicable
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Additional files for all supported IA-64-based versions of Windows Server 2008 R2
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File nameIa64_0681684c98a0355c4a91e3225b4796db_31bf3856ad364e35_6.1.7600.21385_none_3ff2947547c17404.manifest
File versionNot applicable
File size704
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameIa64_837106ab1068c6a003ad888b45b99ffc_31bf3856ad364e35_6.1.7601.22176_none_6c297a88d92264cf.manifest
File versionNot applicable
File size1,411
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameIa64_d7724a24ec793917ca7359d6074c1528_31bf3856ad364e35_6.1.7601.17939_none_c1657eb61784e638.manifest
File versionNot applicable
File size1,411
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameIa64_dee7eeb2d311f7698a62979a9a661bae_31bf3856ad364e35_6.1.7600.17178_none_fe28f12c8411932f.manifest
File versionNot applicable
File size704
Date (UTC)29-Nov-2012
Time (UTC)08:41
PlatformNot applicable
File nameIa64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.17939_none_5893e3e913995497.manifest
File versionNot applicable
File size2,541
Date (UTC)22-Aug-2012
Time (UTC)18:25
PlatformNot applicable
File nameIa64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22176_none_58ef18482cda4b62.manifest
File versionNot applicable
File size2,541
Date (UTC)29-Nov-2012
Time (UTC)06:47
PlatformNot applicable
File nameIa64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7600.17178_none_b303c2a1c7ad2eca.manifest
File versionNot applicable
File size3,836
Date (UTC)29-Nov-2012
Time (UTC)06:37
PlatformNot applicable
File nameIa64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7600.21385_none_b37f9088e0d59ba7.manifest
File versionNot applicable
File size3,836
Date (UTC)29-Nov-2012
Time (UTC)06:18
PlatformNot applicable
File nameIa64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18014_none_b526ffedc4a68adb.manifest
File versionNot applicable
File size3,836
Date (UTC)29-Nov-2012
Time (UTC)06:16
PlatformNot applicable
File nameIa64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.22176_none_b571bdc4ddf304f9.manifest
File versionNot applicable
File size3,836
Date (UTC)29-Nov-2012
Time (UTC)06:50
PlatformNot applicable
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.17939_none_bf0585c900597ecc.manifest
File versionNot applicable
File size1,166
Date (UTC)22-Aug-2012
Time (UTC)17:23
PlatformNot applicable
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22176_none_bf60ba28199a7597.manifest
File versionNot applicable
File size1,166
Date (UTC)29-Nov-2012
Time (UTC)05:51
PlatformNot applicable
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Properties

Article ID: 2787847 - Last Review: January 9, 2013 - Revision: 1.0
Applies to
  • Windows Server 2008 R2 Service Pack 1
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2787847

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