Empty delegates list for a cloud-based resource mailbox when you use EMC in an on-premises Exchange Server 2010 SP2 environment

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Article ID: 2788151 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You install Microsoft Exchange Server 2010 Service Pack 2 (SP2) or a later update rollup that was released before Update Rollup 6 in an Exchange Server 2010 organization.
  • You manage a cloud-based resource mailbox that has some delegates by using the Exchange Management Console (EMC) in the on-premises organization.
  • You open the Resource Policy tab in the properties dialog box of the resource mailbox. 
In this scenario, the list of the delegates for the resource mailbox is displayed as empty.

Cause

This occurs because the property definition does not provide a name for the ResourceDelegates property. Therefore, the EMC cannot find the property to display the specified delegates.

Resolution

To resolve this issue, install the following update rollup:
2746164 Description of Update Rollup 6 for Exchange Server 2010 Service Pack 2

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2788151 - Last Review: February 19, 2013 - Revision: 2.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbfix kbqfe kbexpertiseinter kbsurveynew KB2788151

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