Editing reports in Configuration Manager may fail when Internet Explorer is not the default browser

Article ID: 2788371 - View products that this article applies to.
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Symptoms

When attempting to edit reports in the Administrator Console on a System Center 2012 Configuration Manager Site Server you may receive the following error:

Application cannot be started. Contact the application vendor.

or

When attempting to edit reports from the ConfigMgr console installed on a client computer, the action may fail with the following error:

Cannot download the application. The application is missing required files. Contact application vendor for assistance.

Cause

This may occur if Internet Explorer is not the default browser on the computer. Different limitations and requirements exist depending on which version of SQL Server is being used for the site database.

Resolution

To resolve this issue, install a supported browser and set it as the default. For a list of supported browsers and limitations for your version of SQL Server, please see the following:

SQL Server 2008: http://msdn.microsoft.com/en-us/library/ms156511(v=sql.100).aspx

SQL Server 2008 R2: http://msdn.microsoft.com/en-us/library/ms156511(v=sql.105).aspx

SQL Server 2012: http://msdn.microsoft.com/en-us/library/ms156511(v=sql.110).aspx

More Information

The following article lists the SQL Server versions that are supported by System Center 2012 Configuration Manager:

http://technet.microsoft.com/en-us/library/gg682077.aspx#BKMK_SupConfigSQLDBconfig

configmgr 2012 cm2012 cm12

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2788371 - Last Review: December 4, 2012 - Revision: 1.0
Applies to
  • Microsoft System Center 2012 Configuration Manager
  • Microsoft System Center 2012 Configuration Manager Service Pack 1
Keywords: 
KB2788371

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