New Forms are formatted incorrectly or do not appear when working offline in the Microsoft Dynamics CRM Outlook client after applying the December 2012 Service Update

Article ID: 2789573
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Symptoms

After applying the December 2012 Service Update for Microsoft Dynamics CRM Online, users may notice that the new form definitions may experience the following issues when working offline in the Microsoft Dynamics CRM Outlook Client:

  1. The new form definitions for Lead, Opportunity, and Case will load in an incorrect format and will be missing the process and tab controls.
  2. The new form definitions will not be available to use, and these entities will load with the previous form definition instead.



Cause

These issues can occur if:

  1. The client has installed Update Rollup 12 or later, but is missing the Update Rollup 12 patch for the related MUI packs installed on the system.
  2. Update Rollup 12 or later is not installed on the client or related MUI packs. 

Resolution

In order to view the new form definitions while working offline, the following conditions must be met:

  • The client must have Update Rollup 12 or later installed.
  • All MUI packs installed on the client must also have Update Rollup 12 or later installed. 

Please note: A base language MUI pack is installed by default upon the initial installation of the Microsoft Dynamics CRM Outlook client. This MUI pack does not appear in the Add or Remove programs applet. Users will need to install the Update Rollup 12 patch for the base language MUI pack, as well as any additional MUI packs installed on the system.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2789573 - Last Review: January 3, 2013 - Revision: 2.0
Keywords: 
kbmbsmigrate kbsurveynew KB2789573

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