Article ID: 2789573
After applying the December 2012 Service Update for Microsoft Dynamics CRM Online, users may notice that the new form definitions may experience the following issues when working offline in the Microsoft Dynamics CRM Outlook Client:
These issues can occur if:
In order to view the new form definitions while working offline, the following conditions must be met:
Please note: A base language MUI pack is installed by default upon the initial installation of the Microsoft Dynamics CRM Outlook client. This MUI pack does not appear in the Add or Remove programs applet. Users will need to install the Update Rollup 12 patch for the base language MUI pack, as well as any additional MUI packs installed on the system.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.