Article ID: 279193 - View products that this article applies to.
This article was previously published under Q279193
When you try to perform a mail merge with a document to an e-mail, the Mail Merge Wizard appears to work, but no e-mail messages are created.
This behavior can occur if you use Outlook Express as your default e-mail client, and you select the HTML mail format in the Merge to E-Mail dialog box.
For more information about using Microsoft Outlook 2002 contacts in a Word mail merge, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/294697/ )How to perform a mail merge with an Outlook Contacts list in Word 2002 and in later versions of Word
To resolve this issue, follow these steps: