Article ID: 279225 - Last Review: February 28, 2008 - Revision: 7.0

WMI Win32_QuickFixEngineering Queries Cause Winmgmt Process to Hang

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This article was previously published under Q279225

SYMPTOMS

The Windows Management Instrumentation (WMI) process (Winmgmt.exe) may stop responding (hang) when queries are run against the Win32_QuickFixEngineering class. When this situation occurs, memory usage and CPU usage for the Winmgmt.exe process rise dramatically. You can return WMI to a typical state by stopping and restarting the process.

To stop and restart WMI, type the following lines at a command prompt:

net stop winmgmt
net start winmgmt

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RESOLUTION

Microsoft Windows 2000

To resolve this problem, obtain the latest service pack for Windows 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/ ) How to obtain the Latest Windows 2000 service pack

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

   Date         Time   Version       Size       File name     Platform
   -------------------------------------------------------------------
   17-Jan-2001  16:34  1.50.1085.47  1,077,328  Cimwin32.dll  Intel

Using the Hotfix Installer

Note You can use this method only for Intel-based computers with Windows 2000 installed.

Copy the hotfix program file (Q279225.exe) to a local folder on your computer or to a share on your network.
Run the Q279225.exe file and follow the directions.
Restart your computer.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows 2000 Service Pack 3.

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MORE INFORMATION

For more information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 (http://support.microsoft.com/kb/265173/ ) The Datacenter Program and Windows 2000 Datacenter Server Product

For more information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:

296861 (http://support.microsoft.com/kb/296861/ ) How to install multiple Windows updates or hotfixes with only one reboot

For more information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the following article number to view the article in the Microsoft Knowledge Base:

249149 (http://support.microsoft.com/kb/249149/ ) Installing Microsoft Windows 2000 and Windows 2000 hotfixes

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