Article ID: 2792419 - View products that this article applies to.
Assume that you have a third-party printer installed on a computer that is running Windows 8 or Windows Server 2012. When you try to open the printer Help file from the Printer Properties dialog box, you receive an error message that resembles the following:
An error has occurred in the script on this page.
Error: 'fileName' is undefined
Security update informationTo resolve this issue, install the most recent cumulative security update for Internet Explorer. To do this, go to the following Microsoft website:
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.