Windows 8 App tiles may not show up correctly after first logon

Article ID: 2792859 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You recently purchased a new PC with Windows 8 preinstalled on it.
  • After powering on the PC for the first time, you completed OOBE (Out of Box Experience) and created a new user account.
  • You logged on to the system using the newly created user account.

In this scenario, it is possible that you may only see four Windows 8 app tiles on the Windows 8 Start screen instead of an expected larger number. Rebooting Windows 8 does not resolve the issue.

Cause

The Windows 8 Start screen builds its initial tile layout on the first App Resolver scan when Explorer starts up for the first time. If anything prevents the App Resolver from successfully scanning or if a provisioned app fails to install correctly, this will trigger the policy logic and result in a defaul Start screen layout with only four tiles.

Resolution

To resolve this issue, manually create a new user account. The expected number of titles should then correctly appear on the Start screen after first logon.

For more information on how to create a new user account, click on the follwing link:

Create a user account
http://windows.microsoft.com/en-US/windows-8/create-user-account


More information

For more information on how to troubleshoot Windows 8 apps, click on the following link:

What to do if you have problems with an app:
http://windows.microsoft.com/en-US/windows-8/what-troubleshoot-problems-app



Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2792859 - Last Review: December 10, 2012 - Revision: 2.0
Applies to
  • Windows 8
Keywords: 
KB2792859

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