Some non-compliant USB 3.0 devices may not function when connected to USB 3.0 ports on Windows 8

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Article ID: 2792990 - View products that this article applies to.
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Symptoms

When you connect a USB 3.0 device to a Windows 8 system, the USB device may not be properly recognized and the following Device Status message may be displayed in Device Manager:

This device cannot start. (Code 10)

The USB device returned an invalid serial number string descriptor.

Cause

This issue is due to an error in the hardware.  The serial number contained in the device is invalid per the USB Mass Storage Specification.

Resolution

Connect the USB 3.0 device to a USB 2.0 port on the system or contact the manufacturer of the USB 3.0 device for further assistance. Devices that have a Windows 8 logo are guaranteed to be compliant and compatible with Windows 8. To ensure device compatibility, look for the Windows 8 logo when purchasing a device.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2792990 - Last Review: December 14, 2012 - Revision: 2.0
Applies to
  • Windows 8
  • Windows 8 Enterprise
  • Windows 8 Enterprise N
  • Windows 8 N
  • Windows 8 Pro
  • Windows 8 Pro N
Keywords: 
KB2792990

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