"Server not compatible. Live Meeting cannot connect to the version of server" error message when you try to join a meeting by using Office Live Meeting 2007

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Article ID: 2793344 - View products that this article applies to.
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Symptoms

When you try to join a meeting by using Microsoft Office Live Meeting 2007, the Live Meeting 2007 client stops, and you receive the following error message in a pop-up dialog box:

Server not compatible.

Live Meeting cannot connect to the version of server.

To connect using Communicator instead, click OK. To cancel out of joining the meeting, click Cancel.

Cause

This issue occurs because the Lync Server 2010 cumulative updates for October 2012 are installed.

Resolution

To resolve this issue, install the following update:
2791381 Description of the cumulative update for Lync Server 2010: March 2013

Workaround

If an organization shares its Lync Server 2010 conferences by using the Live Meeting 2007 client, we strongly recommend that the organization not upgrade Lync Server 2010 to the October 2012 cumulative update. Microsoft is aware of this issue and is currently working toward a resolution.

There are two possible workarounds for this issue.

Workaround 1


If the Lync Server 2010 June 2012 updates were applied before the Lync Server 2010 October 2012 updates, follow these steps, depending on your operating system.

For Windows Server 2008 and Windows Server 2008 R2

  1. Click Start, and then click Control Panel.
  2. Under Programs, click Uninstall a program.
  3. In the Uninstall or change a program dialog box, click View installed updates.
  4. Click to select the Lync Server 2010 cumulative updates for October 2012, and then uninstall the updates.

For Windows Server 2012


  1. Click the Windows logo key to access the Start screen.
  2. Click Server Manager, and then click OK.
  3. In Server Manager, click Tools, and then click Control Panel.
  4. Under Programs, click Uninstall a program.
  5. In the Uninstall or change a program dialog box, click View installed updates.
  6. Click to select the Lync Server cumulative updates for October 2012, and then uninstall the updates.
Warning If you previously installed the Lync Server 2012 June 2012 cumulative updates, we recommend that you install the Lync Server 2012 June 2012 cumulative updates after you remove the October 2012 cumulative updates.

Workaround 2

For an improved meeting experience, consider installing and using the Lync 2010, Lync Attendee, or Lync Web App client as a conferencing client. For more information about how to deploy the Lync 2010 clients, see the "More Information" section.

More information

For more information about how to deploy the Lync 2010 clients, go to the following Microsoft websites:

Microsoft Lync Server 2010 Client and Device Deployment Guide

Lync 2010 Attendee Features

Deploying Lync 2010 Attendee

Lync Web App Features

Deploying Lync Web App

Properties

Article ID: 2793344 - Last Review: March 14, 2013 - Revision: 3.0
Applies to
  • Microsoft Lync Server 2010 Enterprise Edition
  • Microsoft Lync Server 2010 Standard Edition
  • Microsoft Office Live Meeting 2007
Keywords: 
kbtshoot kbexpertiseinter kbqfe kbfix KB2793344

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