Internet Explorer freezes when you connect to the OWA several times in an Exchange Server 2010 environment

Article translations Article translations
Article ID: 2793488 - View products that this article applies to.
Expand all | Collapse all

Symptoms

Consider the following scenario:
  • You configure Integrated Windows authentication for the Outlook Web App (OWA) in a Microsoft Exchange Server 2010 environment.
  • You open a new tab in Internet Explorer 7 or Internet Explorer 8.
  • You connect to the OWA, and then close the Internet Explorer tab.
  • You repeatedly open and close a new tab to connect to the OWA. For example, you open and close a new tab to connect to the OWA seven times.
In this scenario, Internet Explorer freezes. After some time, you receive a time-out error message.

Cause

This issue occurs because the Exchange server creates an asynchronous request that does not correctly close a connection.

Resolution

To resolve this issue, install the following update rollup:
2746164 Description of Update Rollup 6 for Exchange Server 2010 Service Pack 2

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about how to configure Integrated Windows authentication, go to the following Microsoft website:
How to configure Integrated Windows authentication
For more information about how the method that is used to open a connection, go to the following Microsoft website:
How to open a connection by using the HTTP method

Properties

Article ID: 2793488 - Last Review: February 12, 2013 - Revision: 1.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2793488

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com