Article ID: 279415 - View products that this article applies to.
This article was previously published under Q279415
This article has been archived. It is offered "as is" and will no longer be updated.
When you apply the post-Exchange Server 5.5 Service Pack 3 (SP3) hotfix, or Exchange Server 5.5 Service Pack 4 (SP4), the Message Transfer Agent (MTA) may not start and you may receive a 2140 error message. The following errors may be reported in the application event log:
An RPC communications error occurred. An attempt to listen over RPC has failed. NT Error: 11004. [ BASE IL MAIN BASE 1 504] (14)
A fatal system error occurred while initializing the MTA. Reboot the computer. If that does not work, contact Microsoft Technical Support. [4 BASE IL MAIN BASE 1 173] (16)
There is not enough Performance Monitor memory to display the MTA Connections information. Stop attached Performance Monitors and re-start the MTA. [BASE MAIN BASE 1] (14)
To resolve this issue, make sure that the internal network adaptor is the first item that is displayed in the binding order:
This behavior has been observed on servers that have more than one network adapter.
If you are experiencing this exact problem, and the solution in this article does not resolve the issue, apply the hotfix in the following Microsoft Knowledge Base article:
283238This problem can occur because of a very similar issue that is fixed as a part of that hotfix. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/283238/EN-US/ )XADM: Exchange Server 5.5 Post-Service Pack 4 Message Transfer Agent Fixes Available
(http://support.microsoft.com/kb/285350/EN-US/ )XCON: MTA Does Not Completely Start After You Receive Windows NT Error 11004
Article ID: 279415 - Last Review: October 21, 2013 - Revision: 4.2
Contact us for more help
Connect with Answer Desk for expert help.