You have problems with workflows or receive errors in SharePoint Designer 2010

Article ID: 2794961 - View products that this article applies to.

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Am I using Office 365 after the service upgrade?
(http://office.microsoft.com/redir/HA103982331.aspx)
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PROBLEM

When you use Microsoft SharePoint Designer 2010, you may experience one or more of the following issues:
  • When you try to edit or publish a workflow, you receive one of the following error messages: 
    • SharePoint Designer cannot display the item.
    • The list of workflow actions on the server references an assembly that does not exist. Some actions will not be available.
  • When you try to create a new list workflow, site workflow, or reusable workflow, you follow the steps to create the workflow. However, after you have completed the steps, the item isn't present.
  • When you connect to a SharePoint Online site, you receive the following error message:
    Microsoft SharePoint Designer cannot be used to edit web sites on servers different from SharePoint Server 2010.
     
  • When you connect to a SharePoint site, you receive the following error message:
    This web site has been configured to disallow editing with SharePoint Designer.
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SOLUTION

To resolve these issues, install Microsoft SharePoint Designer 2013. SharePoint Designer 2013 is available at the following Microsoft website:
SharePoint Designer 2013
(http://www.microsoft.com/en-us/download/details.aspx?id=35491)
Note You may install SharePoint Designer 2013 alongside SharePoint Designer 2010. However, we recommend that you uninstall SharePoint Designer 2010 before you install SharePoint Designer 2013.
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MORE INFORMATION

You experience these issues if one or more of the following conditions are true:
  • You've received the most recent update to SharePoint Online.
  • You've upgraded your on-premises installation of Microsoft SharePoint Server 2010 to Microsoft SharePoint Server 2013.
  • You've upgraded your installation of Microsoft SharePoint Foundation 2010 to Microsoft SharePoint Foundation 2013.
If changes were made to the site by using SharePoint Designer 2010 before you install SharePoint Designer 2013, you may continue to experience one or more of the symptoms in the Problem section. If you're still experiencing these issues, follow these steps:
  1. Close SharePoint Designer 2013
  2. On the local computer, browse to the following folder: 
    C:\Users\<username>\AppData\Local\Microsoft\WebsiteCache
  3. Delete all the files and folders that are present.
  4. On the local computer, browse to the following folder: 
     C:\Users\<username>\AppData\Roaming\Microsoft\SharePoint Designer\ProxyAssemblyCache
  5. Delete all the files and folders that are present.
  6. On the local computer, browse to the following folder:

    C:\Users\<username>\AppData\Roaming\Microsoft\Web Server Extensions\Cache
  7. Delete all the files and folders that are present.
  8. Open SharePoint Designer 2013 and make the changes to your site as needed.
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Still need help? Go to the Office 365 Community
(http://community.office365.com/)
website.
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Properties

Article ID: 2794961 - Last Review: May 3, 2013 - Revision: 5.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft SharePoint Online
  • Microsoft SharePoint Designer 2010
  • Microsoft SharePoint Designer 2013
Keywords: 
o365 o365062011 pre-upgrade o365a o365e o365m KB2794961
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