Article ID: 2794961 - View products that this article applies to.
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PROBLEM

Consider the following scenario.

When you use SharePoint Designer 2010, you experience one or more of the following issues:
  • When you try to edit or publish a workflow, you receive one of the following error messages:
    SharePoint Designer cannot display the item.
    The list of workflow actions on the server references an assembly that does not exist. Some actions will not be available.
  • You take steps to create a new list workflow, site workflow, or reusable workflow. However, after you have completed the steps, the item isn't present.
  • When you connect to a SharePoint Online site, you receive the following error message: 
    Microsoft SharePoint Designer cannot be used to edit web sites on servers different from SharePoint Server 2010.
  • When you connect to a SharePoint site, you receive the following error message:
    This web site has been configured to disallow editing with SharePoint Designer.
When you experience one or more of these issues, the following conditions are also true:
  • You're using SharePoint Online.
  • You've upgraded your on-premises installation of SharePoint Server 2010 to SharePoint Server 2013.
  • You've upgraded your installation of SharePoint Foundation 2010 to SharePoint Foundation 2013.
Note If you're using SharePoint Server 2010, this article doesn't apply to your scenario.

SOLUTION

To resolve these issues, install SharePoint Designer 2013.

Note You can install SharePoint Designer 2013 alongside SharePoint Designer 2010. However, we recommend that you uninstall SharePoint Designer 2010 before you install SharePoint Designer 2013.

MORE INFORMATION

If you're experiencing the message "This web site has been configured to disallow editing with SharePoint Designer” in an on-premises installation of SharePoint Foundation 2013 or SharePoint Server 2013, be aware that a site definition configuration may be responsible for the message. For more information, go to the following Microsoft website:
Project Element (Site)

If changes were made to the site by using SharePoint Designer 2010 before you installed SharePoint Designer 2013, you may continue to experience one or more of the symptoms in the "Problem" section. If you're still experiencing these issues, follow these steps:
  1. Exit SharePoint Designer 2013. If you’re using the Click-to-Run version of SharePoint Designer 2013, go to step 4. Otherwise, go to step 2.
  2. Install the SharePoint Designer 2013 hotfix that’s dated June 11, 2013. For more information, see the following Microsoft Knowledge base article:
    2768343 Description of the SharePoint Designer 2013 hotfix package (Spd-x-none.msp): June 11, 2013
    Note This step doesn’t apply if you’re using the Click-to-Run version of SharePoint 2013.
  3. Start SharePoint Designer 2013, and then connect to your SharePoint site. If the issue persists, go to the next step.
  4. On the local computer, browse to the following folder:
    C:\Users\<username>\AppData\Local\Microsoft\WebsiteCache
    Note To locate some of the files and folders, you may have to configure File Explorer or Windows Explorer to show hidden files, folders, and drives. To do this, use one of the following methods.

    Windows 8
    Open File Explorer, tap or click the View tab, and then select Hidden items.
    Windows 7
    For more information about how to unhide hidden files or folders in Windows 7, see Show hidden files.
  5. Delete all the files and folders that are present.
  6. On the local computer, browse to the following folder:
    C:\Users\<username>\AppData\Roaming\Microsoft\SharePoint Designer\ProxyAssemblyCache
  7. Delete all the files and folders that are present.
  8. On the local computer, browse to the following folder:

    C:\Users\<username>\AppData\Roaming\Microsoft\Web Server Extensions\Cache
  9. Delete all the files and folders that are present.
  10. Start SharePoint Designer 2013, and proceed with your original intentions.

Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2794961 - Last Review: July 3, 2014 - Revision: 12.0
Applies to
  • Microsoft SharePoint Online
  • Microsoft SharePoint Designer 2010
  • Microsoft SharePoint Designer 2013
Keywords: 
o365 o365a o365e o365m o365022013 KB2794961

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