Distorted video when you receive a call from Lync 2010 for iPhone or Lync 2010 for iPad on a Lync 2010 client

Article translations Article translations
Article ID: 2795091 - View products that this article applies to.
Expand all | Collapse all

Symptoms

Assume that you receive a video call from a Microsoft Lync 2010 for iPhone client or from a Microsoft Lync 2010 for iPad client on a Microsoft Lync 2010 client. Then, you change the size of the Lync 2010 call window. In this situation, the video is distorted.

Resolution

To resolve this issue,follow these steps:
  1. Install the latest updates for the video graphics driver on the computer on which the Lync 2010 client is installed.
  2. Make sure that the video graphics driver that is installed on the computer meets the Lync 2010 system requirements. For more information about the Lync 2010 system requirements, go to the following Microsoft website:
    System requirements for Lync 2010 and for the Online Meeting add-in for Microsoft Lync 2010
  3. 2. Make sure that the device on which the Lync 2010 for iPhone client or the Lync 2010 for iPad client is installed meets the Lync 2010 for iPhone or the Lync 2010 for iPad requirements:
    Requirements for Lync 2010 for iPhone and for Lync 2010 for iPad

Properties

Article ID: 2795091 - Last Review: January 9, 2013 - Revision: 2.0
Applies to
  • Microsoft Lync 2010
  • Microsoft Lync 2010 for iPad
  • Microsoft Lync 2010 for iPhone
Keywords: 
kbsurveynew KB2795091

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com