Article ID: 279616 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows registry
Messages on an Exchange 2000 server may get stuck in the pre-routing queue if Microsoft Internet Information Service (IIS) has overwritten the Exchange 2000 configuration. It is very unlikely that this can happen, however, if this does occur, all the messages will not get routed. To correct this problem, refer to the "More Information" section.
The following error message may be logged in the Application event log:
You can use a telnet connection to the server on port 25 to identify if the wrong version of the .dll file is used. At a command prompt, type telnet hostname 25. You will receive a response such as
Event Type: Warning
Event Source: smtpsvc
Event Category: None
Event ID: 4000
Time: 2:10:10 PM
Description: Message delivery to the remote domain '_c78290b817c75f4bac724d36582fdeea_D' failed. The error message is 'Unable to bind to the destination server in DNS.
"220 hostname Microsoft ESMTP MAIL Service, Version: 5.0.2195.1600 ready at Thu, 16 Nov 2000 12:25:39 -0600" [User name]Next, type ehlo. You will see a list of supported commands, such as following:
250-hostname Hello [IP Address]If you are missing commands such as X-LINK2STATE OR XEXCH50, the Microsoft Windows 2000 version of the .dll is in use instead of the Exchange 2000 version.
250-X-EXPS GSSAPI NTLM LOGIN
250-AUTH GSSAPI NTLM LOGIN
For more information about the latest service pack for Microsoft Exchange 2000 Server, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/301378/ )How to obtain the latest Exchange 2000 Server service pack
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
Implement the following registry key that will cause recategorization of mail sitting in the pre-routing queue.
For more information about how to download the fix that contains this feature, click the following article number to view the article in the Microsoft Knowledge Base:
291222The English version of this feature should have the following file attributes or later:
(http://support.microsoft.com/kb/291222/ )Rollup of selected Exchange 2000 Server post-release fixes
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Note By default, the
ResetMessageStatusregistry key is enabled on Exchange cluster servers to allow for the recategorization of messages during failover of the SMTP resource.