Article ID: 2796528 - View products that this article applies to.
If you've installed Outlook 2013 (64 bit) and are having trouble moving your Internet email or contacts into it, please continue on with this article. If you just need help setting up Outlook, please refer to KB 2758902
When trying to export your Internet email and/or contacts from Outlook Express or Windows Live Mail to Outlook (64 bit) you encounter the error:
Outlook 2013 no longer supports the importing of email and addresses (contacts) from Outlook Express 4.x, 5.x, 6.x or Windows Mail directly into it. Lean more about discontinued features.
This only leaves you with the option of exporting email and addresses from Outlook Express or Windows Live Mail, and into Outlook 2013. However, the export option has a limitation. Outlook Express and Windows Live Mail are unable to export to Outlook if the 64-bit version of Microsoft Office or Microsoft Outlook is installed.
To export your email and contacts from Outlook Express or Windows Live Mail, and into Outlook 2013, you must uninstall the 64-bit version of Office or Outlook and then install the 32-bit version. Alternatively, you can migrate your data on another computer that has a 32-bit version of Outlook. The 32-bit version can be Outlook 2013 or earlier.
WorkaroundsThese are the two workarounds to help get your email and contacts into your local copy of Outlook:
Article ID: 2796528 - Last Review: July 12, 2013 - Revision: 1.1
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