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Google Chrome becomes unresponsive when logging into Microsoft Dynamics CRM Online

Article ID: 2796615 - View products that this article applies to.

Symptoms

The Google Chrome browser becomes unresponsive when logging into Microsoft Dynamics CRM Online. The left navigation area may render, but the remaining page elements appear blank.

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This issue is caused by Google Chrome's pop-up blocker functionality, which prevents page elements from being loaded if a pop-up message is suppressed. A common scenario where this may occur is when a user may have pending e-mail messages in the system, which normally produces a pop-up message when users log into Microsoft Dynamics CRM.

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Resolution

Add the Microsoft Dynamics CRM Online website to the pop-up exceptions.

Note: These instructions are provided for Google Chrome version 23.0.1272.97.

Click Settings
Scroll to the bottom of the page and click "Show advanced settings..."
Under Privacy, click Content settings...
Under Pop-ups, click Manage exceptions...
Add the Microsoft Dynamics CRM website and set the Behavior to Allow.
Click Ok
Close Settings

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

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