Lync 2010 contacts list does not display in alphabetical order after a contact's name is changed in the Contacts folder in Outlook

Article translations Article translations
Article ID: 2796750 - View products that this article applies to.
Expand all | Collapse all

Symptoms

Consider the following scenario:
  • You sign in to Microsoft Lync 2010 in in an Exchange Server environment.
  • You change a contact’s name in the Contacts folder in Microsoft Outlook.
  • The change is updated to the Lync Contacts folder.
In this scenario, the contacts do not display in alphabetical order in Lync 2010.  

Note If you update the view in the contacts list or you sign out and sign in to Lync 2010 again, the contacts will display in alphabetical order.

Cause

This issue occurs because Lync 2010 does not sort the contacts in alphabetical order again when a name is update from the Contacts folder to the Lync Contacts folder.

Resolution

To resolve the issue, install the following cumulative update:
2791382 Description of the cumulative update package for Lync 2010: March 2013

Properties

Article ID: 2796750 - Last Review: March 14, 2013 - Revision: 1.0
Applies to
  • Microsoft Lync 2010
Keywords: 
kbqfe kbfix kbsurveynew kbexpertisebeginner KB2796750

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com