Article ID: 2798988 - View products that this article applies to.

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When you try to open Outlook Web App in Microsoft Office 365, you receive the following error message:
There was a problem opening your mailbox. You may have already signed in to Outlook Web App on a different browser tab. If so, close this tab and return to the other tab. If that doesn't work, you can try:

- Closing your browser window and signing in again.

- Deleting cookies from your browser and signing in again.


This issue occurs when the following conditions are true:
  • You try to open an Office 365 Outlook Web App session and an Outlook Web App session at the same time.
  • The Office 365 Outlook Web App session and the Outlook Web App session share the same Outlook Web App server endpoint.
The same Outlook Web App server endpoint can't be accessed through a single browser session.


Use one of the following methods, as appropriate for your situation.
  • Set up CNAME records in the external Domain Name System (DNS) server, and set up custom Outlook Web App URLs. For more information about how to do this, see page 19 of the following document:
    Office 365 for Enterprise Service Descriptions
  • Access the second instance of Outlook Web App by using an InPrivate Browsing session in the browser. For more information about InPrivate Browsing, go to the following Microsoft website:
    InPrivate Browsing


Still need help? Go to the Office 365 Community website.


Article ID: 2798988 - Last Review: September 11, 2013 - Revision: 9.0
Applies to
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Exchange Online
o365062011 pre-upgrade o365e o365a o365 o365p o365022013 after upgrade o365m KB2798988

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